Ocean Export Traffic Representative

Company

Headquartered in New York with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.

Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers​ break away from yesterday's business model to succeed in today's world.

Responsibilities

• Receive and process customer booking requests. Review appropriate quote, routing, carrier selection, sailing schedules and transit time to ensure compliance with contract and client expectations. Work with Pricing if a quote is not available or outdated. Communicate with Carriers, overseas agents, customers, sales people and onboarding manager to solve any issues that may arise prior to loading.
• Get familiar with external Rate Management tools and internal Laufer Quote system.
• Create bookings via INTTRA platform/Carrier website.
• Audit Carrier booking confirmations to ensure routing/contract requirements are followed.
• Ensure all required fields and codes are accurately entered into AS400 and issues identified and resolved at time of booking. Ensure that appropriate Quote is attached to the booking in as400.
• Send Laufer Booking Confirmation within a goal of 2 hours of booking request, and if unable – to provide timely updates to customer as to status of request (if delay is due to carrier/routing/weather/holiday. Manage all required follow up with clients and overseas agents.
• Dispatch work orders to trucker/LCL providers and follow up as necessary to ensure cargo moves as planned. Obtain trucking rates if necessary, assist pricing with trucker selection.
• Maintain and update milestone dates for door pickup, railroad return and port ingate, provide updates as necessary to customer and internal parties. Utilize available tools (INTTRA, Cargosmart, WPW) to obtain tracking information and upload documents.
• Ensure transshipments are tracked and sailing schedules maintained. Manage and report delays to affected parties.
• Perform other duties as determined necessary by management.

Qualifications

• Strong geographical awareness and experience routing international cargo.
• Understanding of ocean carrier services and operations (including carrier partnerships/alliances).
• Understanding of international transportation practices and associated regulations.
• Ability to provide support and guidance to agents, clients, sales people in regard to routing/pricing.
• Strong written and verbal communication skills.
• Understanding of industry used terminology.
• Experience working in a fast paced, team oriented, deadline driven department.
• Problem solving experience and confidence to challenge status quo.
• Computer literacy and strong organizational, interpersonal, and presentation skill.
• A Degree in business, supply chain management, finance or geography is seen as an advantage.

Benefits

• Medical, Dental, and Vision Benefits with company cost-sharing
• Health Savings Account medical benefit option with a company contribution to the health savings account
• No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
• Medical and Dependent Care Flexible Spending Accounts
• No cost Short-term disability, Long-term disability, Life, and AD&D insurance
• 401(k) Retirement Plan with a generous company match
• Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)
• No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
• Employee Recognition Program
• Giveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)

Salary range: $40,000-$50,000 depending on experience

INDLP