Office & Account Coordinator

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer: 

• Competitive pay

• Employer-paid medical, dental, and vision benefits

• Immediately Vested RRSP (Canada) with company match 

• Paid Vacation, Float, and Care Time

• Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D) 

• Long Term Disability 

• Robust Employee Assistance Program through Telus Health

• Employer paid Leap into Service Day to volunteer in your community

• Tuition Reimbursement for eligible programs

• Stock Options at a discounted rate after 6 months of continuous employment

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement 

We’re Looking For:

We are seeking an Account Coordinator with experience in customer service and account management. As part of our customer service team, you will be responsible for coordinating local fleet & rental accounts. In this role, you will have the opportunity to drive a positive customer experience, coordinate administrative tasks with your accounts, and have an opportunity to gain sales experience as we seek to grow our local fleet accounts.

You Are: 

• Organized. You will manage a range of accounts, ensuring customerService Level Agreements (SLAs) are consistently met and manage communication flow.

• Team Oriented. You will partner with our other team members including: sales, administration, and accounting to maintain and grow our account portfolio.

• Patient. You will interact with customers that have had a vehicle repossessed, and will help them navigate the redemption process with patience and empathy. 

You Will:

• Coordinate the inventory and sale of local commercial and fleet vehicles by: entering data into the system, taking vehicles out of leasing, transmitting data through portal & other customer-facing systems, selecting vehicles to be featured on the internet , generating sales agreements and determining vehicle line ups 

• Ensure sales vehicles meet specifications by: receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order forms 

• Negotiate sale of pending bids as per customer service level agreements (SLA) 

• Assist with transportation and logistics requests and billing 

• Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports and sales summary) 

• Support related customer service requirements; which may include answering calls, greeting walk-in customers, taking payments, and processing requests 

• Ensure customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner

• Manually or electronically enter new data in an accurate and timely manner, including vehicle information, vehicle registrations and other documents.

• May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems 

• Support other administrative tasks, including sale day functions, as required

Must Haves:

• 1-2 Years’ of related experience or education in account coordination 

• Tech-savvy, and comfortable using Google Suite 

• Strong customer service and communication skills

• Excellent organizational and time management skills

Nice to Haves:

• Prior experience in account management / business development 

• Prior experience within the automotive remarketing industry

• Experience with AMS, VTrace, and other OPENLANE systems

• Bilingual (English/French)

Sound like a match? Apply Now - We can't wait to hear from you!

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.