Office Administrator/Estimator - Electrical Contracting Company

ØDuties and Responsibilities Electrical Estimator/Customer Service is a in office role. Need to have at least 3-5 years of understanding of any type of Electrical Contracting/Electrician in residential/commercial building/warehouse where they are required to utilize a broad range of electrical skills and common sense. Here is a list of duties and responsibilities • Estimating residential jobs 20% of responsibility • Estimating commercial jobs 20% of responsibility • Perform 100% of Customer Service function by answer all phone calls, emails, texts • Triages calls and inquiries from customers • Assigns and schedules service requests from customer or company personnel • Manages resources efficiently and effectively for all scheduled services • Monitors service orders assigned to electrician • Responsible for the life cycle of service order (creates, edits, completes and invoice service orders). • Handling customer complaints and issues with empathy and professionalism • Providing customers with product and service information • Assure quality customer service by adhering to standards set by the company while estimating costs for commercial client Determines wire and conduit sizing • Adhere to all quality and safety codes • Performs other project related duties and assignments as instructed by supervisor • Must be able to work well under pressure and multi-task • Extremely detail oriented and organized ØAbilities/Knowledge • Follow oral and written instructions • Work effectively with other staff members (work in a team environment) • Work effectively with the public and customers • Handle and prioritize multiple tasks (Detail Oriented) • Analyze situations and adopt effective courses of action • Familiarity with electrical schematics, blueprints and manuals • Familiarity with electrical equipment and hand tools • Ability to calculate mathematical extensions • A dedicated team spirit • Negotiation abilities • Ability and willingness to go the extra mile • Follow specific directions; perform a variety of duties which may often change; work within standards of accuracy; repeat tasks of short duration according to a set procedure; evaluate information using measurable standards. • Physically, technician must be able to: Stand or walk for long periods; use arms and hands to reach for, handle, and manipulate objects; lift and carry materials weighing 50 to 100 pounds; climb up and down ladders, scaffolds, and other objects and carry tools and equipment; stoop, kneel, crouch, and crawl, and see (naturally or with correction). • Description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Job Qualifications/Requirements: • US Citizen/Legally to work in the US • Be willing to submit to Background check and Drug Test • TDLR Apprentice/Residential wireman License Preferred • Valid Texas Driver’s License • High school diploma preferred • Excellent Customer Service Skills • Maintains professional appearance (Clean Cut)/attitude at all times • Attention to detail coupled with excellent organization skills • Must be able to multitask and prioritize on a daily basis • Minimum 3-5 years of experience as electrician • Work Schedule: Full Time - Monday – Friday 8:30AM – 5:30PM Job Type: Full-time Pay: $24.00 - $29.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Health insurance • Paid time off Schedule: • 8 hour shift • Day shift • Monday to Friday Supplemental Pay: • Bonus opportunities Experience: • Electrician: 3 years (Required) Language: • English (Required) License/Certification: • Electrical License (Required) • Apprentice Electrician (Required) Willingness to travel: • 25% (Required) Work Location: In person