Office Manager

Responsibilities: 

• Own and manage all day-to-day operations, policies, and processes in the hub, including relationships with vendors/property management, janitorial, access, food programs, onsite events, furniture, equipment, mail, reception, safety, space planning, sustainability, health, and safety etc.  

• Have a curious and deep understanding of how people use the hub (e.g., surveys, benchmark data) and the ability to communicate and bring it to fruition by sharing themes and outcomes with the broader team. 

• Collaborate with the People Leads team to establish new working standards that use technology, asynchronous practices, and consistent decision-making methods. 

• Managing the resourcing process for EMEA. Working closely with TA, HR, L&D, and MS teams. 

• Overlooking and managing the Offices Assistants in Krakow and Wroclaw office. 

• Help create and continuously improve Workplace SLAs, displaying ownership of the hub and the team's performance to meet them consistently. 

• Ensure the hub has a high level of service and documented processes that can be emulated across all locations. 

• Manage all vendors' RFP processes and SLAs and ensure we have the right partners to support our needs, 

• Own purchasing process and negotiation of Workplace contracts, in partnership with the Regional Manager, Finance/Procurement, to produce the highest value and ROI.  

• Mentor and train other Workplace team members on operations and processes. 

• Own facility-related communications in partnership with Comms as appropriate. 

• Give Workplace Operations input into new space design for the region.  

• Be a key partner in evolving the space and creating new space.  

• Partner effectively with different groups and customers 
   
   

Qualifications 

• 5-7 years of experience in a similar role

• Has excellent proficiency in both English and Polish. 

• Is customer-centric and brings operational knowledge of employee experiences, specifically hospitality and facility management. 

• Displays strong organizational skills, time management, and attention to detail. 

• Identifies and creates processes, optimizes efficient workflows, and focuses on automation to reduce manual work where possible. 

• Has experience in project management. 

• Has a background in vendor and contract management. 

• Is comfortable acquiring data from multiple sources, carrying out data analysis, and communicating findings. 

• Has experience researching, drafting, and implementing policies, including communicating them to team members.