Office Services Coord.

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Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:

• The focus of this position will be the Reception Desk
• Receptionist is the point of contact for all visitors to the office.

• Alerts employees to the arrival of all guests.
• Receives internal calls from employees, as well as calls from the Office of the Building and Security Desk in the Main Lobby.
• Handles Customer Service CallOverflow and assistsand directs calls as appropriate.
• Develop an understanding of the internal layout and operations of entire office space in order to accommodate expeditious and correct answers to FAQ's.
• Maintain and updates office key inventory program by keeping inventory in locked box, keeping key list confidential, ordering keys if requested, and providingtempkeys to employees.

• Processes emails [email protected] transcribes work tickets throughiofficeas needed.
• Handle office requests including but not limited to adding visitors to security list, creating new badges, deleting badges, creating shipping labels for Fed Ex & UPS, sorting incoming mail, providing supplies at front desk, postage stamps, and outgoing mail.
• Handle On-Boarding/Off-Boarding procedure as directed.
• Receive incoming packages (UPS, Fed Ex & USPS),log-in& sort and contact employee by email/phone to pick up package at front desk.
• Responsible for the appearance of the lobby including wiping the glass doors down several times a day, straightening and vacuuming floor mats as needed, as well as keeping the front desk clean and organized.

• Receive all magazines for receptionarea and organizeand rotate daily/weekly as required.
• Straighten and organize reception room daily to keep up appearance of the lobby (remove trash, stock bottled water in fridge for guests, fill up candy dish, supplies, etc.)
• Handle misc. projects/tasks as requested (invoicing, binding, team initiatives, etc.).
• Receive and direct all lunch and special deliveries.
• Clock in and out for breaks and takes all breaks away from work area

• Expected to refrain from personal use of computer andcell-phoneduring working hours (i.e. social media/shoppingetc).
• Participate in Facilities Team Meetings as needed.

Basic Qualifications

• Minimum of a high school diploma required
• Customer service skills

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Engage with and understand our employees and visitors, including discovering and responding to needs through clear and pleasant communication
• Review, learn and comply with the Echo Rule book
• Available to perform many different tasks during each shift

Required Knowledge, Skills and Abilities

• Proficient with Microsoft Office and Outlook
• Ability to read, write and speak English proficiently
• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills

• Ability to work as part of a team
• Ability to build relationships

Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated forperiods of timeto perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.