Offline Support

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

The Offline Support Agent plays a critical role in supporting the operations of the Resident Support and Collections teams. This role is responsible for ensuring accuracy in resident accounts and financial records, handling case management, and resolving payment disputes. The ideal candidate is organized, detail-oriented, and skilled in managing backend support tasks to optimize resident satisfaction and maintain effective recordkeeping.Key Responsibilities:

• Ledger Adjustments
• Case Management
• Update and maintain resident account pages, ensuring accuracy in all data entries
• Outbound Call Support
• Payment Dispute Resolution
• Maintain case records and monitor all dispute cases through to closure.

Qualifications:Experience: Desire 1-2 years in a support, collections, or case management role, ideally within property management, or a related industry.Skills:

• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, especially Excel and desire Salesforce experience
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Detail-oriented, with a commitment to accuracy and regulatory compliance.
• Familiarity with payment processing or financial systems is a plus.

Core Competencies:

• Problem-solving and analytical thinking
• Customer service focus and empathy
• Team collaboration and communication
• Accountability and reliability