Offset Management Coord

Job Posting End Date: September 08

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury.

Unum's two distinct, but similarly focused US businesses - Unum US and Colonial Life - are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.

General Summary:
The Offset Management Coordinator (OMC) is accountable for providing offset expertise from eligibility through award for PSS, FSS, SSR, Pension and certain PERS/STRS offsets. Incumbents are responsible for providing effective and efficient financial management practices while demonstrating strong customer service, productivity and documentation skills.

This role requires solid understanding of offsets. Individuals in this role have responsibility for understanding the current situation with the claims as well as the activities for which they are responsible. This will be done through file reviews, ongoing claimant contact and the review of financial information to confirm offset applicability as outlined in the LTD policy. The OMC will utilize financial, legal and other resources to support the establishment of financial/offset direction as needed.

Principal Duties and Responsibilities

• Provide a thorough, fair, objective and timely evaluation of all assigned claims by applying relevant policies, practices and processes to ensure consistent, high quality compliance with our contracts while applying critical thinking and sound decision-making.
• Accurately review and code all social security and non-social security statuses in Navilink in a timely fashion.
• Effective, timely and accurate management of offsets within claim, including appropriate information requests, accurate claim file documentation and payment system coding. This includes responding to all inquiries on a timely basis.
• Explain offset rationale and current claim activities clearly, accurately and thoroughly; both verbally and in writing, to claimants, employers and other constituents.
• Makes referrals on a timely basis to Financial Recovery Unit, Financial Consulting Team, Legal, Offset Consultant, Tax Reporting Group and others as appropriate.
• Conducts timely and efficient proactive offset reviews as directed.
• Accountable for maintaining familiarity with specialized workflow requirements and performance standards for any assigned customers.
• Develops and maintains a good rapport with insured's, policyholders and all internal and external partners.
• Participate as an effective team member - identifying best practices, assisting with team and department coverage
• May perform other duties as assigned.

Job Specifications

• College degree preferred or equivalent work experience.
• Demonstrated analytical, research and decision making skills
• Demonstrated oral and written communication skills
• Demonstrated Mathematical aptitude
• Customer service orientation
• Proven experience in working with internal and external customers
• Demonstrated critical thinking abilities
• Ability to organize and prioritize a high volume of daily work and ability to multi-task
• Detail oriented; able to analyze and research contract information
• PC skills are essential; ability to operate effectively in an imaged environment
• Proven ability to deal effectively with conflict in a professional manner
• Ability and commitment to work as an effective team member toward shared goals
• Basic understanding of LTD contract provisions
• Demonstrated partnership and collaboration skills

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:
Unum