OIS Technical Support Specialist - Atlanta, GA or Henderson, NV (Hybrid)

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Description

The OIS Technical Support Specialist is responsible for providing support of Elekta's Oncology Information System (OIS) Mosaiq and associated products to the clients who benefit from their use. This position is also responsible for inquiry handling via multiple channels.

Preferred location: Atlanta, GA or Henderson, NV (Hybrid), open for remote depending on skillsets.

The US base salary range for this position is $41,000-$75,000

[NOTE: It is understood that no single candidate will have equal expertise in all the areas of responsibility below. Successful candidates will possess a compelling combination of many of them and the self-awareness and wisdom to leverage existing and/or new resources in the area(s) where they lack personal mastery.]

Responsibilities

• Support customers over the phone, email and other channels utilizing the tools provided by Elekta.
• Troubleshooting complex customer inquiries which may include resolving errors, software functionality discrepancies, system infrastructure/configuration and stability issues, communication problems, etc.
• Work within the defined practices and policies in selecting methods and techniques for obtaining results.
• Work on assignments defined by management.
• Participate in group projects related to company processes.
• Develop and maintain expert knowledge of Elekta products and service policies and procedures.
• Maintain documentations as described by Elekta policy.
• Actively promote Elekta core values.

Qualifications -

• Minimum of 4 years of customer support experience, technical experience or equivalent combination of education and experience.
• Experience with Citrix, Virtualization, Windows administration, MS-SQL, and network administration is strongly preferred.
• Knowledge of healthcare information systems or previous software support experience is strongly preferred.
• Experience in Salesforce or other CRM strongly preferred.
• Microsoft Office Suite proficiency required.
• Ability to effectively interact with customers and co-workers.
• Ability to type 40 words per minute.
• Bi-Lingual (English/Spanish or French) is preferred.

What we offer:

• Opportunity to work with a proactive and supportive team
• Excellent Medical, Dental and Vision coverage
• 401k, paid Vacation and Holiday
• Additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
• Opportunity to work on cutting edge in medical advancement
• Close-knit company culture
• Upward mobility

How to proceed?

We are looking forward receiving your resume. Please attach your resume in the application form and we will contact you!

If you have any questions, you are welcome to contact Lisa Zhang, Talent Acquisition Partner on LinkedIn.

EEO Statement

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.