Oliver Wyman - Senior Tech Adoption & Training Analyst - Mexico City

Company:Oliver Wyman

Description:

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.

Job Overview:

This role will be responsible for developing, organizing and delivering technology adoption and change management component of OWG Tech projects for Consultant, Support Professional and Partner audience. These includes creating high-quality training materials and delivery formats, collaborating with other departments, OWG technology providers, Project Sponsors and Stakeholders, as well as engaging with Subject Matter Experts.

The role requires leveraging leading edge tools and technologies, with a special emphasis on AI, and following the latest trends in digital education to facilitate effective technology adoption and to create a "world class" experience for our people.

Senior Technology Adoption & Training Analyst needs to be a self-starter capable of completing their regular responsibilities according to deadlines, communicating with other teams in order to resolve daily challenges and showing professionalism while day-to-day work. They must be a team player and require excellent communication skills to work in a complex, demanding and global professional services environment. The role also requires a high degree of organization, significant attention to details, strong customer service orientation and outstanding client relationship building skills.

Key Responsibilities:

• Lead developing, organizing and delivering technology adoption and change management component of OWG Tech projects for Consultant, Support Professional and Partner audience.

• Design, develop and maintain high-quality and visually compelling training content on applications and tools used across Oliver Wyman Group.

• Organize and lead technology training sessions for the company’s educational curriculum and help coordinate the technology training days in our different offices and regions.

• Update and redesign the existing training content or delivery methods as needed and implement suggestions based on training experiences and feedback from participants and internal facilitators.

• Collaborate with other departments (Internal Communications, Learning & Development), OWG technology providers, Project Sponsors and Stakeholders to increase adoption of applications and tools in OWG.

• Engage with Subject Matter Experts to extract high quality training content and manage the Subject Matter Experts’ input and feedback in the end-to-end process.

• Leverage leading edge tools and technologies, with a special emphasis on AI, and follow the latest trends in digital education to facilitate effective technology adoption and to create a "world class" experience for our people. Continuously enhance skills and knowledge through professional development opportunities.

• Monitor the quality of technology adoption solutions by analyzing feedback, assessing the impact, and improving the offering where needed. 

Experience required:

• Minimum 3-5 years of experience with training content development and change management related to technology

• Knowledge of current corporate learning concepts, techniques, and tools relevant to designing programs that resonate with stakeholders

• Proficiency in Generative AI, including knowledge of tools, trends, and challenges; experience in developing training content on AI is a plus

• Excellent presentation and facilitation skills, as well as the ability to lead a positive, productive sessions either in person or virtually

• Excellent PowerPoint skills

• Fluency in creating e-learning content in Articulate Rise and Camtasia will be an asset

• BA/BS or higher

Skills & Attributes:

• Structured thinker and problem solver accompanied with high levels of initiative taking, creativity and ability to work single-handedly

• Ability to cope with a fast-paced and high-performance environment with an ability to synthesize feedback into instructional content

• Excellent written and verbal communication skills (fluency in English is a must)

• Change management skills

• A proven track record of obtaining results through partnering and collaboration

• Flexible attitude with strong work ethic

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We are committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity, gender expression or any other characteristic protected by applicable law