O&M Data Analyst

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Summary:

The O&M Data Analyst will drive improved operational performance and Partner oversight for GoodLeap through regular analysis of Third Party Owner operational projects and Partner performance data and provide project management support for key projects and reoccurring meetings.

Analyze data, help identify blind spots, uncover trends (both positive & negative) and identify opportunities to improve business processes, partner oversight, and the customer experience, and ultimately help the team drive continuous improvement and achieve business objectives.

Essential Job Duties and Responsibilities:

• Provide project management support for the O&M Relationship Manager, including interacting with platform vendors, coordinating project streams, and updating stakeholders with program progress.
• Perform analysis on available data including PV system production, PV system consumption, open field service ticket creations and completions, SLA’s outlined in the business to business O&M Agreement.
• Demonstrates a Continuous Improvement (CI) mindset.
• Exceptional communication skills (both written and verbal).

Required Skills, Knowledge and Abilities:

• 1‐3 years progressive job experience with significant emphasis on IT and Technology customer experience solutions
• 1‐2 years’ experience using data tools and creating queries preferably utilizing either SFDC or Tableau
• 1‐2 years’ experience in project management
• 1‐2 years’ experience in conducting deep research and analytics to solve business problems
• Strong influencing and communication skills
• Minimum 1 year exposure to professional presentation development (PPT)
• Highly proficient in Microsoft Excel “Excel Master” (managing large data files, VLOOKUP's, pivot tables, breakeven calculations)
• Proficient in data tools, preferably SFDC and Tableau
• Project management/ organization
• GED/ High School Diploma required

Compensation: $80,000 per year (non-exempt)

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!