O&M Lead

Req ID: 214264

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a O&M Lead to join our team in Washington, District of Columbia (US-DC), United States (US).

Position Overview:

The position is a functional lead on a large enterprise information system program. The O&M lead will help manage the full lifecycle of the O&M support services for the system and its ecosystem components and services.

The system O&M consists of these five key services:

• System Security and Compliance
• User Training
• Customer Care
• Service Desk Support
• Services Maintenance

The position requires regular collaboration with diverse client teams, including the engineering team, the client services team, the program communications team, the process and quality management teams, the information and assurance team and other client agency stakeholders.

Basic Qualifications:

• Minimum 10 years of experience supervising or leading IT operation teams or projects
• Minimum 10 years of experience leading large-scale IT solutions for federal government such as Helpdesk, Security Operations, user engagement and support
• Minimum 10 years of experience with fast paced Gov IT environment with multiple high priorities
• Minimum 10 years of demonstrated experience in coordination among various teams to support large and complex systems operations, user rollout, and ongoing development
• Minimum 10 years of demonstrated experience relative to oral and written communications with all levels of management for planning and control of operations and projects
• Minimum 10 years of demonstrated experience ability to generate and communicate a variety of metrics and reports effectively with the highest levels of management
• Minimum 10 years of demonstrated experience with managing critical success factors
• Minimum 3 years of experience with staff management, task delegation, and stakeholder management in a fast paced, dynamic environment
• Minimum 3 years of experience managing Tier II & Tier III service desk teams for federal government
• Undergraduate degree in IT discipline or equivalent combination of education and work experience

Candidates for this position will be required to adhere to NTT DATA's and its clients' COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Washington DC
Job Segment: Help Desk, Information Technology, Consulting, Technology