O&M Manager

O&M Project Manager

Boingo simplifies complex wireless challenges to connect people, businesses, and things. For 20 Years Boingo has been leading the way, pioneering first after first. No matter what wireless technology comes next, Boingo will be there.

Boingo Wireless is looking for a highly energetic and customer-focused DAS Operations and Maintenance Project Manager with comprehensive knowledge of DAS systems to support our Northeast wireless networks, including venues such as World Trade Center, JFK, EWR and LGA Airports. 
This is a hands-on role providing technical support managing on-site field technicians. The O&M Project Manager should be confident, goal-oriented and ethical and possess a strong desire to analyze, document and resolve network and equipment issues.

Responsibilities

• Project manager will be responsible to manage the northeast O&M team.
• Responsible for DAS monitoring, performance, preventive maintenance, and repairs for Boingo’s Northeast venues.
• Maintain relationships with stakeholders, team members, vendors, and other departments to coordinate efforts across multiple business units.
• Generate annual maintenance budgets, evaluate cost and generate action plans related to preventive maintenance for DAS, HVAC, UPS, Fire Suppression Systems, Generators, etc.
• Track and adhere to milestones, deliverables, and documentation in accordance to Boingo standards.
• Evaluate venue agreements to ensure that all SLA requirements are met.
• Provide cross-functional support for technical issues, training, remote monitoring, scheduled maintenance and outages.
• Provide technical and administrative support and direction to a team of regional field O&M Managers who manage Boingo’s O&M activities at multiple locations in the Northeast regions.
• Ensure Boingo’s safety and ethics standards are followed without compromise.
• Manage all direct/indirect reports including setting performance goals, conducting performance reviews, and providing salary/bonus recommendations.
• Negotiate subcontractor service agreements including prequalification and work with Boingo’s  legal department to review/approve terms and conditions.
• Responsible for O&M development activities including work-scope, project budgeting, subcontractor proposals/agreements, and proper execution of deliverables during the construction and performance phases.
• Responsible for scheduling annual field education classes to ensure field technicians are trained on the current systems/equipment.
• Conduct regular trips to assigned venues to consult with customers,  O&M field personnel, and subcontractors to ensure all networks are meeting scope objectives.
• Provide oversight, direction, and assistance to the field O&M technicians regarding unplanned outages, contractual disputes, and labor issues.

Qualifications

• Must possess a valid driver’s license.
• Must be able to pass a 10-year criminal background check for all Airport ID’s.
• Knowledge and experience with DAS vendors, e.g., CommScope, TE Connectivity, Corning Mobile Access, SOLiD is a Plus
• Minimum of 5-years’ experience training, directing, and leading technical field personnel.
• Strong analytical/problem solving skills are required.
• Candidates must possess proficient oral and written communication/presentation skills to effectively communicate with a wide variety of people with diverse backgrounds at all levels of the company.
• Excellent leadership, team building, time management, and organizational abilities.
• Strong project management and negotiation skills are preferred.
• Must possess strong interpersonal skills.
• Must have strong analytical skills and possess advanced knowledge of MS Office products.

Education

• High School Diploma or GED, required
• BA/BS Engineering or business degree preferred.
• In lieu of a BA/BS degree, a high school diploma is required with 10+ years of professional-level relevant experience is required.
  

Successful applicant must comply with the federal contractor Covid-19 Workplace Safety mandate requirements.  

Meet Boingo

Boingo Wireless, Inc. helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to universities and military bases, Boingo helps folks stay connected to the people and things they love.

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and staying healthy. There’s also an incredible benefits package including health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more! Plus our award-winning headquarters in Westwood boasts 360-degree views of LA, from Catalina to the Hollywood Sign. It’s no wonder we’ve been named among the Best Places to Work in LA six years in a row!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

COVID-19 update: Yes, Boingo is hiring! Through our vast footprint of wireless networks, Boingo helps the world stay connected to the people and things they love. Our mission is as important now, as ever.
The health, happiness, and welfare of our team – current and future teammates – is our top concern. Therefore, we’re conducting our “in-person” interviews via video. Social distancing can prove the power of virtual connection. We can still get to know one another, while following the latest public health recommendations. So, connect today, and help us continue to connect the world with the people and things they love.