On-Site Customer Service Representative

Description

The Consumer Service Operations Representative 3 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 3 performs advanced The Consumer Service Op administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

Where you Come In

The On-Site Person Customer Service Representative will work in one of our centers in Metairie, LA assisting members as they come in with claims issues, enrollment questions, may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility and claims processing. Investigates and settles claims and customer service issues. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. You will need to have strong communication and customer service skills along with solid typing and computer skills.

What Humana Offers

Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

Required Qualifications - What it takes to Succeed • Minimum of 2 year commitment in this role if hired

• You will need to work on-site in Metairie, this is not a remote/virtual position.

• Previous inbound and/or outbound call center or related customer service experience

• Proficient in Microsoft Office Outlook and Word

• Excellent verbal, listening and written communication skills

• Aptitude for quickly learning and navigating new technology, systems and applications

• Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

• The hours for this role are Monday-Friday 8:30 am-5:00 pm.

• Ability to travel to within and around Metairie area guidance centers as needed

• For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are ahealthcarecompany committed to putting health and safety first for our members, patients, associates, and the communities we serve.• If progressed to offer, you will be required to:• Provide proof of full vaccination OR• Commit to weekly testing, following all CDC protocols, OR• Provide documentation for a medical or religious exemption consideration.• This policy will not supersede state or local laws. Requests for these exemptions should be submitted at least 2 weeks prior to your scheduled first day of work.

Preferred Qualifications• High School Diploma, GED or job related certification• Associate's or Bachelor's Degree• Previous healthcare experience• Clerical support background in a healthcare environment• Familiarity with medical terminology• Medicare experience

Additional Information - How we Value You• Benefits starting day 1 of employment • Competitive 401k match • Generous Paid Time Off accrual • Tuition Reimbursement • Parent Leave • Go365 perks for well-being

• Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work. • Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40