On-Site Customer Service Representative

Job Description Calling all fashion aficionados! Our client, a major luxury resale company, is looking to grow their client service team. Are you energized by delivering a seamless shopping and consigning experience with every interaction? Are you passionate about luxury brands AND sustainability? Are you excited to – maybe – provide call support to a celebrity consigner? If you answered yes to any of these questions, you may be ready to become a #Hartemate! You will enjoy this role if you are comfortable with multitasking, discussing designer brands, and have a passion for fashion. What’s in it for You? • Growth opportunities • Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement (just to name a few) • Onsite pool and fitness center - free for employee use! • Be a part of a global team with the stability of 100 years of experience, with the flexibility and growth opportunities of a start-up What You Will Do • Handle client's customer service and product related inquiries with empathy and patience via email, outbound phone calls, chat, and SMS services • Schedule appointments and/or call backs for the Sales Team • Ask probing questions and use critical thinking to determine root cause of the customer need • Clearly document the caller’s inquiry, the troubleshooting steps taken, and the inquiry resolution/next steps • Compose professionally written chats, emails, inquiry notes, and follow proper escalation procedures • Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites • Maintain our high standard of professionalism and conduct • Work closely with internal and external Consumer Customers What You Bring • Strong customer service and data entry skills • Personal style and fashion sense • Excellent listening skills and acute attention to detail • Ability to multi-task (typing while navigating different interfaces and talking) • Availability to work flexible shifts based on business needs between 7A – 6 PM CST, Monday – Saturday* • 1+ Year of call center experience preferred • Prior retail experience • Knowledge of high-end retail brands preferred What You Will Need • Ability to commute to ouronsite office location in Plano, TX 75023 • Experience operating Windows Operating System • Capability to WFH via wired internet connection to Harte Hanks provided laptop* • High school diploma or equivalent • Ability to communicate professionally through verbal and written English • Must pass all assessments, background check, and drug screen Measurements of Your Success Agents are held to but not limited to metrics such as: • Attendance • Schedule / Adherence • (AHT) Average Handle Time • (QA) Quality Score Job Type: Full-time Pay: From $15.50 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance Work Location: In person