Onboarding and Implementation Associate

NOTE: THIS IS AN IN-OFFICE ROLE IN LOS ANGELES (FRIDAYS ONLY REMOTE)
The Role:
As we grow our organization, the Onboarding and Implementation Associate is critically important to the high functioning of our organization. The Onboarding and Implementation Associate will play a key role in coordinating and managing our pre-activation process, post activation process, and in communicating with our field partners / accounts (Managers, Controllers, IT), and as such, is responsible for ensuring the smooth day-to-day operations of our Account Managers. We believe that mentorship and development are a key part of growing professionally in this role. Our team and this role spends Monday through Thursday each week working together in-person, in our Los Angeles HQ office.
What You'll Own :

• Conduct online pre-training and training session for accounts
• Assist the Account Managers in day-to-day coordination and management of business operational activities.
• Establish/maintain relationships, and engage in daily communication with accounts to promote product usage and meet growth targets
• Monitor, control and manage business operations to meet expectations and company goals
• Liaise between our accounts and our Account Managers to ensure smooth operations delivery
• Coordinate and manage project tasks to ensure project delivery within allotted timelines
• Ensure compliance with company standards and procedures
• Identify problems in the operations process and resolve them in a quick and timely manner
• Follow standard operating procedures for efficient business operations

What You Bring to the Table:

• Preferred 2+ years experience in an Account Management or Partner Success capacity
• Energy! You are Personable and Enthusiastic
• Excellent communication and time management skills
• Proficient with Microsoft Office (especially Excel) and Salesforce (or similar)
• Proven ability to work collaboratively with others
• Experience in onboarding and training a plus
• Sales experience a plus
• Proven experience in putting together business plans and data analysis a plus

Core Values for Success at Sunbit:
SERVE OTHERS BEFORE SELF

• Take care of the needs of our business stakeholders to support their execution and delivery through data.
• Being collaborative amongst your team.

GENUINELY CONNECT

• Engage and build strong relationships with key stakeholders and other teams across the organization.

OWN THE IMPACT

• Data driven and growth mindset, ability to utilize data to drive strategy
• Strong organizational and time management skills with the ability to prioritize effectively

ACT FAST

• Thrive in a fast-paced environment while maintaining high level of support

INCLUDE ALWAYS

• Communicate well and professionally both verbally and in writing

INNOVATE FOR GOOD

• Establishes scalable capabilities by applying innovative practices to support new data solutions for our business and their future needs
• Passionate about solving real-world problems through data

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