Onboarding and Sales Support Specialist (Remote)

Description

Position at Net at Work

About Net at work:

Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applications. With expertise in finance, accounting, operations, workforce management, and customer experience, Net at Work serves as a trusted advisor, helping small- and mid-sized businesses keep pace with the competition, win new customers, improve profitability, and thrive in the digital economy.

Having started with just two employees, Net at Work is now more than 300 employees strong, and we are still growing. We are looking to expand our team with experienced professionals who share our core values and are problem solvers, promise keepers, collaborative integrators, inspiring coaches and driven intrapreneurs.

Key Responsibilities:

1. Onboarding Program Development:
   • Design, implement, and continuously enhance comprehensive onboarding programs for new sales team members.
   • Develop training materials, presentations, and documentation to facilitate the onboarding process
   • Collaborate with cross-functional teams to ensure onboarding programs align with company goals and values.
2. Training Delivery:
   • Conduct engaging and informative training sessions for new sales hires, providing access to product knowledge, tools training (Outreach, Seismic, Lessonly, CRM)
   • General Overview of CRM: Navigation, Lead Management, and Opportunity Management.
   • Utilize various training methods, including workshops, e-learning modules, and one-on-one coaching to address individual learning styles.
3. Sales Support:
   • Collaborate with Sales Managers to identify and address specific training needs within the existing sales team.
   • Stay up-to-date on product updates, and sales techniques to ensure the relevance of training materials.
   • Point of contact to assist training with SME
4. Performance Analysis:
   • Monitor and assess the effectiveness of onboarding programs through feedback mechanisms, performance metrics, and regular evaluations.
   • Identify areas for improvement and implement adjustments to enhance the onboarding experience.
5. Documentation and Knowledge Management:
   • Maintain and update comprehensive documentation related to onboarding processes, sales tools, and support resources.
   • Ensure that all training materials are easily accessible and up-to-date.

Detailed Job Description:

• Analyze the existing onboarding program by auditing existing courses, shadowing top performers, and interviewing execs, sales leaders to define a plan to implement a significantly improved and rigorous onboarding experience.
• Expertly improve the existing onboarding programs and build tracks for new roles.
• Align our onboarding program to revenue-generating activities, getting reps to these activities quickly and ensuring they're set up to hit early ramp benchmarks.
• Build accountability mechanisms (e.g. sign-off checklists, certs, etc.) and reporting to ensure new reps (and their hiring managers) are rigorous during onboarding and setting themselves up for success.
• Increase engagement by introducing new approaches and practices (i.e. video, virtual, gamification solutions)
• Set, measure, and report on the business impact of onboarding. In particular, drive reduction of ramp time and reduced attrition during early tenure.
• Customize the Onboarding experience to the various roles and segments we support
• Design Onboarding Programs methodically, ensuring sustainability and guaranteeing that when changes are made within the company, onboarding is updated
• Actively engage third-parties in the onboarding process. Onboarding is a team sport and we need someone who can influence and bring in sales managers, top performers, SMEs, leadership, etc. in a way that enhances the learner experience and also proves value to these third parties.
• Assist with ad hoc tasks as required

Salary range: $70,000 to $80,000. "Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws".

We provide competitive, affordable, and diverse benefit programs that support your total health - from healthy body to healthy mind. These benefits support you and your family in all aspects of life:

• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.