Onboarding Coach - Guest Experience

How You'll Make an Impact:

Whistle is our messaging platform integrated within Cloudbeds that allows properties to communicate with their guests through various channels such as SMS WhatsApp Facebook Messenger OTA’s and more. It enables automated messaging guest surveys and reputation management while providing tools for managing guest interactions effectively. Whistle is designed to enhance guest engagement and streamline communication. As a ‘Whistle for Cloudbeds’ Onboarding Coach you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs.

Our Customer Onboarding Team:

As part of our Customer Onboarding Team you’ll play a vital role in bringing our motto *“more reservations happier guests” to life. Our team is close-knit and collaborative living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.

If you’re ready to make a difference and be part of an exciting journey we’d love to have you on board!

What You Bring to the Team:

• Facilitate client onboarding training and ongoing support via video phone and email.

• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.

• Partner with Sales to define success demonstrate ROI and drive retention.

• Build strong client relationships to encourage loyalty and promote product adoption.

• Develop a deep understanding of Cloudbeds’ products and customer needs.

• Contribute to training materials and stay updated on system changes.

• Record activities in Salesforce gather feedback and share insights for product improvements.

What Sets You Up for Success:

• Communicate product offerings clearly and synthesize feedback for internal teams.

• Share customer insights and opportunities across departments to drive alignment.

• Manage multiple projects or accounts with strong organizational and proactive skills.

• Empower clients to become self-sufficient during onboarding and beyond.

• Deliver exceptional communication with empathy and a customer-focused approach.

• Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.

• Have at least 2 years of relevant industry experience in customer-facing roles.