Onboarding Consultant

Why this role

The Onboarding Team at Evolve is seeking an Onboarding Consultant to serve as the main point of contact for homeowners during their vacation rental listing activation process. This role is critical in ensuring a seamless experience for the homeowner and serves as a bridge between sales and ongoing support teams. The ideal candidate will be a goal-driven individual who excels in a team environment, where customer service meets project management. This is a cross-functional and homeowner-facing role that requires exceptional analytical, communication, and collaboration skills.

We believe in supporting our team members and providing opportunities for growth and advancement. If you are a fast learner and enjoy a challenging and dynamic work environment, Evolve’s Onboarding Team is the place for you.

What you’ll do

• Onboard a pipeline of new homeowner partners to achieve five-star review success using Evolve's best practices
• Respond to homeowner inquiries, requests, and needs via phone and email in a timely manner
• Collect and document relevant property information such as amenities, policies, check-in procedures, etc.
• Enter data into the company's CRM (Salesforce) and communicate with other teams to ensure accurate information is translated to the traveler market
• Collaborate directly with multiple teams to find mutually beneficial solutions for both the homeowner and Evolve

What makes you a great fit 

• A passion for helping others and a genuine love for working with people
• Thrives in a success-driven, goal-oriented environment
• A self-starter with excellent time management skills and the ability to prioritize time-sensitive tasks
• Detail-oriented with outstanding verbal and written communication skills
• Ability to adjust to changes quickly and handle multiple, conflicting priorities
• Strong interpersonal skills, including the ability to speak confidently on the phone and build relationships based on trust and accountability
• Familiarity with software environments, with Salesforce experience a plus
• Must be able to have flexibility around shifts that are either Tuesday-Saturday, or Sunday-Thursday 

Compensation

For this role compensation is based on a base pay plus commission model. Our base pay is $51,000 annually, based on a 40 hour work week ($24.52/hr). This role is eligible to earn a monthly commission ( up to $10,000 annually) based on individual performance.