Onboarding Coordinator

Onboarding Coordinator

It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate, positively impact patient education and doctor-patient connections, and be inspired to build a great career.  
 
Location: Cincinnati, OH

Hybrid Schedule: 3 days in office / 2 days at home weekly 

Job Summary  
The Onboarding Coordinator works with our Provider Sales Team, Installation Vendors and Customers during the initial partnership with PatientPoint programs. In addition to building this new relationship, they will create a positive experience during the installation process.

What You’ll Do  

• Manage and review enrollments received by the Provider Sales team, for program compliance and data accuracy.
• Go-to contact for program specific sell-in requirements and installation logistics.
• Responsible for data accuracy within internal database.
• Serve as the liaison between the Installation Vendors and Customer through the installation process.
• Coordinates all hardware and technician deliverables to meet installation schedule
• Conducts onboarding training with Customers.
• Interact with Customers to provide information in response to inquiries and concerns about PatientPoint solutions and services.
• Assist Customers, Installation Vendors and Internal Departments with resolution involving internet connectivity.

What We Need  

• 1-2 years of experience within project management while working in a team environment.
• Consistent ability to craft clear, grammatically correct, and professional business communication.

Desired Qualifications  

• Associate's degree or equivalent combination of education and experience preferred.
• Demonstrated proficiency in MS Office Suite, including an advanced ability in Excel.
• Strong Interpersonal skills – ability to establish and maintain successful cross-functional relationships and collaborate closely with multiple teams.
• Strong computer competency with database systems.

What You'll Need to Succeed  

• Detail-orientation – strong attention to detail and accurate.
• Focused and results oriented: consistent ability to deliver and by deadline.
• “Can do” attitude in an environment of entrepreneurship and opportunity, with changing priorities.
• Critical thinker with the ability to identify, solve problems & thrive in a fast-paced environment.
• Exceptional organizational skills and ability to juggle competing priorities.
• Problem Solver—ability to identify issues and proactively make recommendations for solving.