Onboarding & Enrollments Representative

Who We Are: 

With a legacy spanning over 20 years, Integrated Practice Solutions is the market leader in practice management software for chiropractic (ChiroTouch, ACOM Health), optometry (RevolutionEHR), and therapy practices (ClinicSource) across the United States. We are a growing and profitable, privately funded organization who stays ahead of the pack by constantly innovating, growing, and developing new products and services that serve the health and wellness profession. Our software helps practitioners create a positive in-clinic experience for patients, from scheduling to treatment to payment and insurance processing. Our vision – to be the most loved, most essential software and service provider for every practice – is not just words. These words reflect who we are as a company, and who we are as people.

RCM Department Overview: The Revenue Cycle Management (RCM) department helps doctors get paid for their services. From clearinghouse enrollments to patient accounts, to insurance claims, our RCM team members help practices grow and succeed financially. 

Your Career Opportunity: The Onboarding Representative role exists to assist and guide new clients through the setup process for our white glove billing service, CSBilling. This role creates revenue opportunities for the company by providing the clients with integrated options that allow a more seamless billing process and positively impact their revenue stream. The overall objective of this role is to assist the client with tasks required for onboarding, notify them of next steps, and address any questions or concerns that may arise during the process. 

Your Areas of Accountability:

• Clearly communicate the onboarding process while setting the right expectations for clients. 

• Update and assist clients transitioning through onboarding stages. 

• Follow up regularly via phone and email for clients idling in stages. 

• Ensure clients are set up with systems utilized by the CSBilling team. 

• Properly document and follow department processes in systems such as Salesforce and Clearinghouse portals. 

Competencies for Success: 

• Procedure driven, administratively oriented. 

• Computer savvy and comfortable learning new programs 

• Friendly and outgoing with a positive outlook 

• Pleasant phone etiquette with strong communication skills 

• Attention to detail required. 

• Medical billing experience (specifically Accounts Receivables) a plus. 

• Insurance administrative duties a plus 

• Clearinghouse enrollment experience a plus 

IPS is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.