Onboarding Manager- Enterprise

At MNTN, we’ve built a culture based on quality, trust, ambition, and accountability – but most importantly, we really enjoy working here. MNTN is the fastest-growing company in streaming, and we pride ourselves on our self-service AdTech platform, which provides performance marketers with the tools to realize the highest return on their ad spend dollars. Our startup spirit powers our growth mindset and supports our teammates as they build the future of ConnectedTV. We’re looking for people who naturally want to do more, own more, and make an impact in their careers – and we’re seeking someone to be part of our next stage of growth.

We’re looking for an Enterprise Onboarding Manager to join our Platform Experience team at MNTN! You’ll serve as the client’s first point of contact after a deal closes with our Enterprise Sales team, ensuring they have a successful first launch, as well as being the customers main point of contact 30 days post launch. You will lead the customer through their onboarding and post 30 day launch process that will ensure their immediate success with the MNTN platform and put them on a path to long term growth.

Enterprise Onboarding Managers will manage all communication with the main customer stakeholders during implementation – ranging from trainings on key features, campaign setup, enablement of all end users, and ultimately the introduction to their dedicated Customer Success Manager. This role is a key part of the customer journey, helping prepare our customers for a successful first experience on the platform.

You will:

• Be the platform knowledge expert on MNTN
• Serve as the primary point of contact for the customer during their first campaign launch as well as post 30 days of launch
• Train new clients to become proficient users on new and existing MNTN platform features
• Partner closely with Sales while monitoring timelines and overall client “go live” processes
• Walk all new clients through the initial pixel, creative, and campaign set up phases
• Provide unlimited support to get them live. This includes phone calls, screen shares, emails, etc.
• Proactively follow up with clients on their “Go Live” goals in order for campaigns to be launched quickly and efficiently
• Ensure clients have a successful first launch/experience with MNTN
• With a curated menu of trainings, you will work back with the customer to customize their enablement experience with us to ensure they feel extremely supported and educated on the MNTN platform
• Partner closely with the dedicated Enterprise CSM during the post 30 day launch period to ensure the customer understands their current performance and continue to provide training and recommendations to help further grow the customer’s experience/campaigns
• Provide feedback on ways to optimize our training curriculum to enhance the customer experience
• Collaborate effectively with internal teams when product issues or feature requests surface that should be addressed
• Work towards our monthly and quarterly go live targets established by our revenue teams

You Have:

• 2+ years of working within a customer facing role - preferably with Enterprise brands
• Technical acumen is a plus
• Exceptional ability to communicate effectively and comfortably via phone, video calls, and email
• Strong interpersonal skills. Onboarding Managers must form positive relationships with customers and internally at MNTN
• Strategic thinking. Onboarding Managers must strive to understand each customer’s unique goals in order to lead to a successful onboarding
• Experience training and educating others
• A knack for multitasking and prioritizing efficiently in a fast-paced environment
• Works well individually and as part of a team, while fostering a collaborative and harmonious work environment
• Taken action to solve client challenges while providing a high level of service
• Should have experience creating/executing presentations – PowerPoint/Keynote (Keynote a plus)
• Proficiency in G-mail
• Familiarity with Zendesk is a plus

MNTN Perks:

• 100% remote  
• Open-ended vacation policy with an annual vacation allowance
• Three-day weekend every month of the year
• Competitive compensation
• 100% healthcare coverage
• 401k plan
• Flexible Spending Account (FSA) for dependent, medical, and dental care
• Access to coaching, therapy, and professional development

About MNTN:

MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.

Our solutions give advertisers total transparency and complete control over their campaigns – all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including United Airlines, Petsmart, Build with Ferguson Master, Simplisafe, Mint Mobile, Yieldstreet and National University.

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