Onboarding Program Manager

As an Onboarding Program Manager, you will be responsible for facilitating the onboarding of new clients, ensuring smooth implementation, testing, and enablement guidance. You will work in a project management and customer advisory capacity, leveraging your analytical and technical skills to effectively guide clients through their end-to-end deployment.

Your days will be dynamic, tackling complex customer issues and ensuring the success of all clients in achieving their objectives. You will serve as a valued member of the Professional Services organization, fostering strong relationships with internal partners to facilitate successful customer onboarding for all.

- Serve as a technical project manager to onboard new clients and effectively implement their Contentsquare products.

- Take ownership of successfully onboarding a diverse portfolio of clients across EMEA, guiding them through the onboarding phase and driving implementation, testing, and enablement. Ensure swift product delivery and adoption to facilitate insights delivery.

- Proactively manage the expectations of both customers and internal stakeholders during the onboarding and deployment phases by identifying, engaging, and coordinating the appropriate resources.

- Act as the primary point of contact for all onboarding-related matters.

- Collaborate closely with Contentsquare's Account Managers, Customer Success Managers, Implementation Managers, Adoption Managers, and Strategic Consultants to align with clients' objectives and drive success.

- Engage with clients from various industries (e.g., e-commerce, fashion, hi-tech, travel, etc.) and manage different roles on the client side (e.g., product managers, developers, e-commerce executives, data analysts, etc.).

- Maintain and update customer project plans and activities using our enterprise project management tool, Kantata.

- Take responsibility for managing escalations within the client portfolio.

- Provide support to our partners in the region as they oversee Contentsquare deployments for their end customers.

- Minimum of 3 years of experience in technical project management, engagement management, delivery management, or onboarding management, preferably within a SaaS company.

- Excellent communication skills (both written and verbal) in English. Proficiency in an additional language beyond English and Arabic is advantageous.

- Demonstrated expertise in project management and customer-facing roles, particularly within global organizations.

- Experience collaborating across regions, demonstrating strong proactivity and autonomy in interactions with internal peers abroad.

- Proficiency in analytical thinking and problem-solving.

- Comfortable managing and prioritizing multiple projects simultaneously.

- Ability to thrive in a global, dynamic, cross-functional, team-oriented environment.

- Sound understanding of Agile development processes and methodologies.