Onboarding Project Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Onboarding Project Manager in Canada.

This role is a key driver of customer success, responsible for guiding mid-market hospitality clients through complex onboarding journeys from contract signature to full platform adoption. The Onboarding Project Manager ensures a seamless transition by coordinating stakeholders, managing timelines, and delivering a structured, high-quality implementation experience. Acting as the primary customer contact during onboarding, the role balances project management discipline with strong relationship-building skills. It plays a critical part in accelerating time-to-value and ensuring customers achieve meaningful operational outcomes early in their journey. The environment is fast-paced, collaborative, and highly cross-functional, involving close work with Sales, Product, Support, and Account Management teams. This position is ideal for someone who thrives in customer-facing roles and enjoys turning complex implementations into smooth, successful go-lives.

• Own the end-to-end onboarding lifecycle for mid-market customers, from sales handover through go-live and transition to Account Management
• Define project scope, milestones, timelines, and deliverables to ensure structured and successful implementations
• Serve as the primary point of contact during onboarding, ensuring clear communication and alignment across all stakeholders
• Lead customer-facing meetings including kickoff sessions, progress reviews, and go-live coordination
• Coordinate cross-functional collaboration across Sales, Product, Support, Professional Services, and Account Management teams
• Identify, track, and mitigate risks, dependencies, and potential blockers throughout the onboarding process
• Monitor onboarding success metrics, adoption rates, and training completion to ensure customer readiness and engagement
• Document action plans, next steps, and key project updates to maintain transparency and execution discipline
• Support smooth transition from onboarding to long-term Account Management ownership
• Ensure customers achieve rapid time-to-value and strong platform adoption outcomes

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Requirements:

• Bachelor’s degree in Business, Hospitality, Management, or related field preferred
• 4+ years of experience in hotel operations or hotel management
• At least 1 year of experience in project management within a SaaS or customer-facing environment
• Strong experience managing multiple projects simultaneously in a fast-paced environment
• Excellent communication and relationship management skills with a strong customer-facing presence
• Ability to coordinate cross-functional teams and drive accountability across stakeholders
• Strong organizational skills with attention to detail and structured execution mindset
• Fluency in English required; additional languages such as Portuguese and Spanish are a strong advantage
• Problem-solving mindset with the ability to manage ambiguity and shifting priorities
• Familiarity with customer operations tools such as Salesforce, Zendesk, or similar platforms is a plus

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Benefits:

• Competitive compensation ($70,000 – $80,000 USD annually, based on experience)
• Remote-first work model
• Flexible paid time off aligned with local regulations
• Monthly wellness Fridays (extended long weekends)
• Paid parental leave
• Home office stipend (depending on location)
• Professional development programs and learning opportunities
• Access to internal training and upskilling resources
• Inclusive and global remote work culture
• Opportunities to work with international hospitality clients and innovative SaaS tools