Onboarding Project Specialist

Job Details

Remote Type
Fully Remote

Position Type
Full Time

Job Category
Information Technology

PROFILE

We are actively seeking a solutions-oriented Software Implementation Specialist to join our team! You will be directly responsible for onboarding new Leap customers. This role is a great opportunity for anyone interested in joining a fast-paced culture and growth within an organization. Leap is a hyper-growth company that is leading the shift to digital operations within the home services industry.

RESPONSIBILITIES

• Serve as the central tactical point of contact for customers onboarding experience
• Execute onboarding project plans with each new Leap customer
• Follow project management best practices, including but not limited to time tracking, development and maintenance of project plans, and clear communication
• Conduct interactive, hands-on customer training
• Identify and mitigate issues, concerns and project risks

KNOWLEDGE & SKILL REQUIREMENTS

• Associate or Bachelors degree preferred
• 1-2 years of experience using, supporting, or troubleshooting web-based applications
• 1-2 years of experience serving in an external client-facing role
• 1-2 years of software implementation experience
• Excellent written and verbal communication skills
• Detail-oriented and organized with the ability to prioritize tasks in a deadline-sensitive environment
• Strong technical, analytical and troubleshooting skills
• Proficiency in MS Excel and iOS Products required; SalesForce.com and Basecamp experience is a plus