Onboarding Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Specialist based in Canada.

As an Onboarding Specialist, you will play a key role in helping new customers successfully adopt innovative software solutions and achieve value from day one. Acting as a trusted advisor, you will guide restaurant partners through the full implementation journey, from initial setup and configuration to training and go-live support. This position combines customer success, project management, technical coordination, and consultative problem-solving in a fast-paced, customer-focused environment. You will work closely with cross-functional teams to ensure seamless onboarding experiences while leveraging modern tools and automation to improve efficiency. This is an excellent opportunity for a customer-centric professional who enjoys building relationships, driving adoption, and making a measurable impact on client success.

• Manage the complete onboarding lifecycle for a portfolio of restaurant partners, ensuring smooth implementation and successful activation of services.
• Configure software solutions based on each customer’s operational requirements, optimizing setups for workflows, floor plans, and guest management needs.
• Deliver engaging virtual training sessions that help restaurant teams confidently adopt new tools and maximize platform value.
• Utilize AI-powered tools and automation to streamline onboarding activities, improve efficiency, and enhance customer experiences.
• Coordinate technical integrations, including online booking tools and third-party connectivity requirements.
• Maintain ownership of a dynamic onboarding pipeline, balancing speed, quality, and customer satisfaction to meet performance goals.
• Collaborate with Sales, Customer Success, Support, Billing, and other internal teams to proactively resolve onboarding challenges.
• Identify trends, share customer feedback, and contribute to continuous improvements in onboarding processes, training materials, and implementation strategies.

Requirements

• 4–5 years of professional experience in customer success, implementation, onboarding, hospitality management, or a related client-facing role.
• Experience using AI tools, automation platforms, or modern productivity technologies to improve workflow efficiency.
• Proven ability to train and support non-technical users on software platforms, systems, or technical products.
• Strong communication, presentation, and relationship-building skills, with confidence delivering virtual training sessions.
• Proficiency with remote collaboration and CRM tools such as Zoom, Salesforce, or similar platforms.
• Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously.
• Experience in restaurant operations, hospitality, SaaS implementations, POS systems, or web-based integrations is highly desirable.
• Bachelor's degree, equivalent certification, or relevant professional experience preferred.
• Customer-focused mindset with excellent problem-solving abilities and a proactive approach to overcoming challenges.

Benefits

• Competitive salary ranging from CAD $72,000 to $82,000, plus eligibility for annual bonus opportunities.
• Flexible work environment with the ability to work remotely and up to 20 days per year from alternative locations.
• Comprehensive health and dental insurance coverage.
• Life and disability insurance.
• Paid parental leave.
• Generous paid vacation, paid holidays, sick leave, floating holidays, and birthday time off.
• Annual company-wide recharge week.
• Company-sponsored mental health support, including therapy sessions and wellness resources.
• Professional development funding and access to extensive learning and leadership development programs.
• Employee resource groups and inclusive workplace initiatives.
• Travel-related discounts and additional employee perks.
• Retirement savings and financial wellness benefits.