Onboarding Specialist

About Pearl

Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery — industry-leading capabilities which clinicians, practice owners, labs and insurers use to elevate the efficiency, accuracy and consistency of dental care around the world.

Who We’re Looking For

We are seeking a customer-centric, energetic, and highly-motivated individual to join our Account Management team. The onboarding specialist is focused on quickly and effectively setting up new Pearl customers in order to drive value in and early adoption of the software. The onboarding specialist will help to define, develop, and execute effective customer onboarding and engagement strategies in order to help our customers realize their goals. 

• Assist customers with installation of Pearl products and services
• Perform basic to intermediate level troubleshooting for all Pearl products and services as needed
• Maintain and continue to expand technical product knowledge to remain proficient
• Assist new offices to meet usage requirements during onboarding to ensure quick value and adoption of the software
• Schedule appointments with offices to maintain a timely and consistent onboarding cycle
• Maintain customer data i.e. contacts, account health, significant events, substantive notes etc. in relevant systems
• Work with leadership to help drive cross-functional and cross-departmental initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

What You’ll Need to Succeed

• 2-3 years implementation, customer support, or tech support experience
• Ability to work in a fast-paced, busy environment
• Ability to multi-task and manage multiple tasks at one time
• Excellent communication skills both written and verbal
• Intermediate computer skills (working with browsers, spreadsheets, and text documents)
• Ability to solve customer issues
• Ability to work with a pipeline of tasks and complete them in a timely manner
• Demonstrated ability to provide excellent customer service
• Experience in the dental industry preferred

What We Offer

• Competitive Benefit and Compensation Offerings
• Ongoing Training and Development Opportunities
• Unaccrued, Flexible PTO
• Remote Work