Onboarding Specialist

Job Description

Job Summary

Connetics Onboarding Specialist is a point of contact for the international healthcare professionals (HCP) from their visa issuance to until after they have been totally acclimated, assimilated, and acculturated into their new professional and personal environment. Onboarding Specialist performs a variety of tasks including all facets of onboarding, entering and maintaining accurate data, creating communications and collaborations with HCP, facility, and community resources.

Success measures include adherence to onboarding policies, HCP satisfaction score, and meeting targeted onboarding timelines.

Essential Job Functions

• Introduces and schedules an 'intro-call' to the HCP via email within 48 hours of being assigned by the Case Specialist
• Schedules the 'Initial call-intro' via Booking and sends a 'pre-arrival' questionnaire to be completed by the HCP prior to the intro-call
• Documents information in Odoo by logging notes, uploads completed pre-arrival questionnaire, updates statuses
• Provides information to the HCP regarding their facility, travel guidelines, housing information, and answer any questions
• Updates missing information in Odoo like resignation period, unit assignments, nick names, number of dependents etc.
• Changes the status in Odoo Pipeline from 'initial call-intro' to 'Pending Arrival'
• Adds the HCP to WhatsApp and Facebook groups and introduces to Buddies
• Sends a 'Congratulatory Email' with a summary of the call and copy the facility contact
• Sends attachments of Guide for New Immigrants, culture shock, cold weather tips, how to establish a credit, banking, how to buy a car, and DMV handbook
• Confirms travel plans at least 2 weeks prior to travel and updates Odoo 'Pipeline' with Arrival date and Est. Start date
• Updates Odoo 'Candidate' fields and uploads itinerary in notes
• Introduces the Community Liaison (CL) and provides contact details, pick up time at the airport and drop off at the temporary accommodation
• Provides a list of relocation tasks and addresses and contact information to the CL and HCP
• Keeps the facility advised of the arrival details and any other relevant information, and updates Odoo with the Start Date
• Sends Bon Voyage email 3 days prior to departure with Gratitude Journal, Emergency Contact information and Circle of Support
• Follows up, serves as a guide and a mentor and is a liaison for the HCP and the facility ensuring HCP has completed the pre-arrival job requisition application and has the orientation schedule from facility
• Keeps in touch via WhatsApp and on arrival calls and congratulates and welcomes them to USA
• Tracks the completion of relocation tasks, issuance of SSN and perm-licensure
• Updates Odoo 'Pipeline' status from 'Pending Arrival' to 'US-Arrived Weekly' for weekly follow ups and changes the Immigration Status from 'Visa Issued' to 'US Arrived'
• Ensures nurse feels safe and settled in her new apartment and unit
• Updates USA contact number, SSN status, License endorsement status
• Reconfirms the start date with the facility at least 7 days prior to start date
• Update Odoo "Pipeline" Status "US Arrived weekly" to "Started- Weekly"
• Calls nurse weekly or more if needed for 4 - 6 weeks depending on start date and documents all notes under "Candidate"
• After 4 weeks at facility updates Odoo "Pipeline" Status to "Started- Bi-monthly"
• After 8 weeks at facility updates Odoo "Pipeline" Status to "Started- Monthly"
• After 12 weeks at the facility updates Odoo "Pipeline" Status to "Started- 3 Months" and assigns to Rhainey for her to send Connetics Angel Network invitation
• Follows up throughout the 3-month period with any additional support that may be required
• Research local community resources to build circle of support for new clients

Education

• Bachelor's Degree | Preferred

Minimum Work Experience

• Proficiency in Microsoft Office
• 1+ year of experience in a customer service role.

Key Skills

• Attention to Detail.
• Customer service.
• Monitoring.
• Ability to multi-task.
• Excellent communication skills.

Work Environment

Job is typically performed in a general office environment.

Physical Requirements

• Sitting: Remaining in a normal seated position.
• Handling: Seizing, holding, grasping, turning or otherwise performing precision work with hands.
• Talking: Expressing or exchanging ideas by means of the spoken work.
• Hearing: Receiving detailed information through oral communication.
• Vision: Clarity of vision at near or far distances.

Our Core Values

Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation

AMN's Commitment to Diversity, Equality and Inclusion

At AMN, our diversity, equality, and inclusion philosophy is grounded in the belief that we should respect all voices, seek diverse perspectives, and succeed when we act together as a positive force for all of humanity. We have the opportunity to influence each other, our industry, and our communities by fostering a diverse team with a passion for social justice and equity. We are committed actively engaging in building an organization and society where equality is the norm, equity is achieved, and inclusion is universal so that we may all thrive.

Pay Rate

$17.25 - $20.50 Hourly

Final pay rate is dependent on experience, training, education, and location.