Onboarding Specialist

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

Provide ongoing support and assistance to the RN Intake Coordinators. Primary responsibilities include: Point person and intake and data entry of complete and accurate referral information and providing clerical support to the Intake Department.

Responsibilities

• Obtains and documents detailed referral information from all sources (electronic, phone, fax, email, IM) and enter into various computer databases.
• Carries out responsibilities in accordance with Core Values.
• Notify reimbursement and intake of pending referral information and assign to correct team according to current workflow.
• Acts as a liaison between intake and referral sources with initial referral information.
• Obtain and coordinate home health nursing visits for home infusion and enteral patients when needed.
• Ensures workflow processes are timely and accurate.
• Incorporates new processes and information into daily work.
• Demonstrate the ability to communicate effectively, express ideas clearly and utilize appropriate communication lines to resolve issues. Takes initiative to present ideas/suggestions to management.
• Demonstrate the ability to work effectively, maintain expected productivity and follow through on all assigned tasks.
• Achieves goals and standards for performance as defined by department and company. Ensures that work meets quality standards. Shows pride in work. Demonstrates reliability and follow-through on all assigned tasks.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

Skills & Abilities

• Team player
• Gives high priority to client satisfaction and customer needs. Maintains confidentiality of patient information.
• Provides customer service to all internal and external customers.
• Good verbal and written communication skills.
• Computer literate, with the ability to utilize standard software applications including Windows and MS Office Suite (Outlook, Word, and Excel)
• Good organizational skills with attention to detail and ability to multitask

Qualification

• High school diploma or equivalent required
• 2-year college or business degree preferred
• Medical terminology and/or previous health care experience required
• 2 or more years customer service-related experience required
• Call center experience preferred

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.