Onboarding Specialist

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Mission:

The Onboarding Specialist is focused on effectively training new JobNimbus customers on software setup and daily use in order to drive value during the early adoption of the software. The Onboarding Specialist will help to define, develop, and execute effective customer onboarding and engagement strategies in order to help our customers realize their business goals.

What You'll Be Doing:

• Supporting customers as they begin their journey with JobNimbus
• Manage the onboarding for a subset of high value new customers to ensure customers receive a highly organized program with measurable success/value
• Own the customer relationship and serve as the primary point of contact for customers during the onboarding phase of the customer journey
• Provide best practices and mentorship to customers on how best to implement JobNimbus
• Ensure appropriate handoff of new accounts to the Customer Success team after onboarding is complete.
• Help drive process improvements by working cross functionally to enhance communications and tools designed to improve the onboarding experience and build customer loyalty
• Help define, track and achieve key performance indicators for the onboarding process
• Assisting with high severity requests or issue escalations as needed
• Lead 3 to 4 kickoff calls daily with new customers, which are 45-min calls to understand client needs, and train new clients on the ins-and-outs of our software.
• Be an expert in JobNimbus, so you can guide new users and answer their questions

What makes you the hero for this job:

• 1-2 years of customer onboarding experience.
• Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.
• Highly collaborative, organized, and execution-oriented with strong presentation skills.
• Excellent problem-solving skills and ability to be flexible to project situations.
• Able to be successful in a fast-paced environment that rewards hard work and self motivation.
• Superior relationship and communication skills (both verbal and written).
• A high level of accountability to hit goals and enhance interpersonal skills.
• A mindset of care for the success of the customer.

Deliver Customer Value. In the words of Ted Lasso, “Takin’ on a challenge is a lot like riding a horse. If you’re comfortable while you’re doin’ it, you’re probably doin’ it wrong.”

Team Commitment. You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyone’s head explodes? That is because she knew what was best for Panem and she was so committed she made the larger, harder decision. That is the level of commitment we need. Minus the killing of course!

Mentor (Hit us up for the inside Scoop)

Nick Cook - Specialist in hiring amazing people, lover of all things outdoors, computer nerd, and lead substitute on his friends hockey team.