Onboarding Specialist

PredictionHealth has developed the first AI that can read and understand PT/OT documentation within an EMR.

Our AI Platform helps clinics capture more revenue, document more compliantly and significantly reduce their documentation burden. It continually monitors 100% of notes in the EMR while also helping clinicians write their notes faster with ambient scribing and smart dictation. The platform helps therapists:

• Save hours per day to either get their life back or see more patients
• Ensure optimal CPT codes are being selected during their visits
• Document compliantly

PredictionHealth is headquartered in Nashville, Tennessee. We have a remote-friendly culture with employees all over the country, as we believe in hiring the best people regardless of their location. 

You'll be joining a world-class team that is building a product that is solving a major problem for healthcare clinicians, patients, and insurance companies. 

POSITION SUMMARY 

PredictionHealth is looking for an Onboarding Specialist to join our growing team. As an Onboarding Specialist, you will play a crucial role in ensuring a seamless and positive onboarding experience for our new clients. You will be responsible for coordinating with new clients, scheduling kick-off calls, leading kick-off calls, assisting with questions during the onboarding process, and providing initial training. Your goal will be to facilitate a smooth onboarding process for clients, ensuring they are set up for success with our platform. 

PredictionHealth is a healthcare technology company leveraging proprietary Artificial Intelligence (AI) solutions to improve the lives of healthcare providers. This position represents a tremendous opportunity to grow with a dynamic startup at the forefront of innovation in the field. If you are a creative, motivated, and results-driven individual, we'd like to meet you! 

Essential Duties and Responsibilities 

● Coordinate with new clients to schedule and conduct Kickoff Calls

● Guide clients through the onboarding process, addressing any questions or concerns they may have.

● Provide initial training to new clients on how to use the platform and understand analytics

● Collaborate with the Sales and Customer Success teams to ensure a smooth handover of new clients

● Develop and maintain onboarding documentation and resources to help support clients

● Monitor client progress during onboarding and proactively reach out to address any potential issues

● Collect and relay client feedback to internal teams for continuous improvement 

● Ensure clients are fully integrated with our system and understand how to leverage our analytics for their practice

● Participation in training programs as required by company 

● Other ad-hoc projects as needed 

Minimum Requirements (Knowledge, Skills, and Abilities) 

● Bachelor’s degree in Business, Communication, or other related field

● Strong interpersonal and communication skills for dealing with clients

● Proven experience in a customer-facing role, preferably in SaaS or healthcare 

● Excellent oral and written communication skills. 

● Ability to work independently and as part of a team

● Self-motivated and self-directed with strong organizational and interpersonal skills. 

● Ability to work in a fast-paced environment with multiple priorities while maintaining focus. 

Preferred/ “Nice to have” (Knowledge, Skills, and Abilities) 

● Familiarity with PT/OT Practices or clinical documentation

● Proficiency in using CRM and other customer success tools

Salary range: 

PredictionHealth is currently not hiring in the following states: CA, DC, MT, HI, or NY

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