Onboarding Specialist (Contractor)

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
The Onboarding Specialist will be tech-savvy, diligent, have a "can-do" attitude, and enjoy a fast-paced working environment. In this role, they will be responsible for ensuring our Amplify customers successfully launch for the school year. This role will maintain excellent responsiveness and the highest level of customer satisfaction ensuring an outstanding customer experience.
This is a contract role. Contract length 5/1/23 - 9/29/23.
Amplify's COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.
Responsibilities:

• Work on assigned tasks in Gainsight queue, ensuring customers have completed their required onboarding documentation
• Meet with district/school personnel to advance the process to ensure onboarding and launch success
• Support customers who have questions while completing documentation. Assist and problem solve any issues they incur while filling out required paperwork
• Act as an escalation point and drive to resolution in a timely, proactive manner
• Collaborate with internal partners to confirm we have what is needed from the customer, ultimately leading to successful onboarding and implementation
• Identify risk of a customer not meeting their launch deadline, and alert leadership when needed
• Send manual and automated customer communications, as needed
• Perform ad hoc duties as assigned

Basic qualifications:

• 1+ years of experience in Customer Success, Customer Service, or related field
• Demonstrated communication skills
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Proven organizational skills and a great attention to detail

Preferred qualifications:

• Bachelor's degree
• Salesforce, Gainsight and Google Suite experience a plus

Compensation:
The rate for this role is $28.00 per hour.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.