Onboarding Specialist

Luxury Presence

Onboarding Specialist

Posted 9 Hours Ago

Easy Apply

2 Locations

Remote or Hybrid

55K-55K Annually

Entry level

Marketing Tech • Real Estate • Software • PropTech • SEO

The Growth Platform for Real Estate's Top Performers

The Role

The Onboarding Specialist guides luxury real estate clients in building websites ensuring exceptional communication project management and understanding of client visions.

Summary Generated by Built In

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 90000 real estate professionals including over 30% of the WSJ Real Trends top 100 agents in the United States use us to run and grow their business.

We’re looking for an entry-level Onboarding Specialist to join our growing Client Success team. Do you love high-end luxury real estate? Do you find fulfillment in helping others? Are you hyper-organized and project-oriented? Are you eager to hit the ground running? If so we’d love to speak with you!

As an Onboarding Specialist your role is to guide the build out and design of award-winning websites for the world’s top luxury real estate agents. You’ll immediately bond and build a relationship with your client understanding their business brand and vision and translating it into actionable steps for our internal teams. As the primary point of contact you are both a brand ambassador for Luxury Presence and a project manager who will guide clients through their first 4-8 weeks with Luxury Presence. You’ll quickly master our product processes and tools in order to deliver an amazingly beautiful website product while delivering a white-glove treatment all the way through.

Is this you?

You’re good at:

Understanding what amazing design looks like and articulating the details to clients
Anticipating and understanding client vision translating them into actionable next steps
Communicating with clients particularly in explaining order of operations technical complexities and setting expectations
Identifying problems and proposing solutions
Using software and tools to help yourself team and clients stay organized and on schedule
Interpreting guiding and executing client’s vision
Maintaining an amazingly high bar for website quality and design; you love the details and won’t compromise

You have:

0-2 years experience in software implementation media agency campaign execution or creative operations for a design company
Previous success interning or working in fast-pace high-volume environments
Coordinated client calls meetings and projects
Experience serving clients and attending to their needs
Enthusiasm competitive spirit friendly and sunny disposition
Understanding of platforms like Squarespace Shopify WordPress is a plus
An interest in luxury real estate industry (a passion is a plus)

You crush:

Drawing people in with your excitement and can-do attitude
Feeling empowered removing roadblocks for client and team members
Working efficiently and know how to hit deadlines
Not taking yourself too seriously

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors Luxury Presence challenges the status quo of what technology can do for real estate agents leaders and brokerages.

We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors including Bessemer Venture Partners NextEquity Partners Toba Capital and Switch Ventures and have raised $89 million to date.

More than 18000 real estate businesses rely on our platform including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020 Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter we've received several Tech100 Awards and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.

Skills Required

0-2 years experience in software implementation media agency campaign execution or creative operations
Previous success interning or working in fast-paced high-volume environments
Coordinated client calls meetings and projects
Experience serving clients and attending to their needs
Understanding of platforms like Squarespace Shopify WordPress is a plus
An interest in luxury real estate industry

What the Team is Saying

Luxury Presence Compensation & Benefits Highlights

Healthcare Strength—Comprehensive medical dental and vision coverage is paired with HSA options life and disability insurance and mental‑health resources. Fertility support and company contributions to health savings further reinforce the depth of coverage.
Leave & Time Off Breadth—Flex or unlimited PTO paid holidays and sick leave bereavement leave and paid volunteer time are consistently highlighted. Generous parental and family leave indicates meaningful time-off support beyond standard policies.
Flexible Benefits—Roles are offered in remote hybrid and in‑office formats with home‑office stipends in certain locations. Select office amenities ERGs retreats/offsites and learning opportunities add flexibility in how benefits are accessed.

Learn more about Luxury Presence's Compensation & Benefits →

Luxury Presence Insights

What's It Like to Work at Luxury Presence? Luxury Presence Culture & Values Luxury Presence Career Growth & Development What's the Work-Life Balance Like at Luxury Presence? Luxury Presence Leadership & Management Luxury Presence Company Growth Stability & Outlook

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The Company

HQ: Austin TX

500 Employees

Year Founded: 2016

What We Do

Luxury Presence is the leading growth platform for high-performing real estate agents teams and brokerages. The company provides agent-branded websites advanced marketing tools and Presence® CRM the AI relationship engine that transforms an agent’s sphere into a proactive source of new business. More than 17000 real estate businesses rely on Luxury Presence to elevate their brand attract clients and grow their business including 30% of the Wall Street Journal RealTrends top agents and teams. Founded in 2016 by CEO Malte Kramer Luxury Presence has become the unified platform for modern agents combining premium design data-driven marketing and intelligent AI systems that support every stage of the client relationship. Luxury Presence has raised $89M from notable investors including Bessemer Venture Partners Switch Ventures NextEquity Toba Capital Zillow Co-Founder Spencer Rascoff real estate coach Tom Ferry NBA Champion Dirk Nowitzki and NFL Pro Larry Fitzgerald. The company has offices in Austin Phoenix Denver and New York City.

Why Work With Us

At Luxury Presence you join an exceptionally talented low-ego team building the future of real estate. You’ll be pushed outside your comfort zone gain career-defining experience and have the freedom to experiment innovate and create meaningful impact—fast.