Job Description
Team: Support
This role offers a unique opportunity to combine consultative sales, technical onboarding, and customer success within a fast-evolving business messaging ecosystem. You will play a key role in guiding clients from initial engagement through successful platform adoption, ensuring a seamless and value-driven experience. Working in a fully remote and globally distributed environment, you’ll collaborate with cross-functional teams while building strong relationships with partners and clients. The position is ideal for individuals who enjoy problem-solving, client interaction, and continuous learning in a high-performance culture. Whether at a junior or senior level, you’ll have the chance to grow quickly, take ownership, and contribute directly to customer success and business impact.
Accountabilities:
- Engage with inbound leads, qualify opportunities, and drive consultative conversations to convert prospects into active users
- Lead onboarding processes, providing both commercial guidance and technical support before and after client activation
- Serve as the primary point of contact for key and premium partners, ensuring strong, long-term relationships
- Support clients in understanding platform capabilities and best practices to maximize value and performance
- Collaborate with product and engineering teams to share feedback and contribute to continuous product improvements
- Identify customer needs and proactively recommend solutions to enhance their onboarding experience
- Maintain clear documentation and communication throughout the onboarding lifecycle
- Experience in onboarding, customer success, sales, or a related client-facing role (junior and senior profiles considered)
- Strong communication and interpersonal skills, with the ability to manage both commercial and technical discussions
- Solid understanding of SaaS platforms, APIs, or technical integrations is a strong advantage
- Proactive mindset with a strong sense of ownership and accountability for tasks and outcomes
- Willingness to learn quickly, adapt, and continuously improve skills in a fast-paced environment
- Ability to collaborate effectively with cross-functional teams in a remote, async setup
- Strong problem-solving skills and a customer-first approach
- For senior candidates: deep domain expertise, ability to define strategies, and experience managing complex projects or partnerships
- Competitive monthly compensation:
- Junior level: €2,000 – €4,000
- Senior level: €5,000 – €7,000
- Fully remote work environment with flexibility to work from anywhere
- Opportunity to work with experienced professionals in a fast-growing, innovative industry
- High level of autonomy and ownership in your role
- Continuous learning and professional development opportunities
- Exposure to cutting-edge tools, processes, and global clients
- Collaborative and growth-oriented work culture
Requirements:
Benefits:
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Date Posted
03/25/2026
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