Onboarding Team Manager

About Us

Cognism is a leader in international sales intelligence, setting a new standard for data quality and compliance, trusted by 1000+ revenue teams worldwide.

Cognism helps businesses connect with their dream prospects by providing premium contact, company and event information, including firmographics, technographics, sales trigger events, intent data, verified business emails and phone-verified mobile numbers.

Next level GDPR & CCPA compliance, combined with innovative technology and integrations with leading CRM and sales engagement partners, make Cognism the number one choice for businesses looking to create a predictable pipeline, find their next best business opportunity and overcome global compliance barriers.

For more information on Cognism's intuitive sales intelligence platform powered by world-leading data, compliance and targeting, please visit www.cognism.com.

The Role

In the customer success team, you'll find a team of dynamic and friendly individuals who are passionate about helping our customers grow and drive revenue. Our onboarding team manage the initial stages of the customer journey, providing an exemplary onboarding experience to all customers. We are now looking for a highly organised, people-centric individual to lead our team of Onboarding Managers.

Key responsibilities:

• Coach and empower the onboarding and training team to deliver a premium onboarding experience to every customer.
• Provide coaching and thoughtful feedback to drive performance improvement.
• Manage customer satisfaction and adoption KPIs to ensure departmental objectives are met.
• Analyse customer data to influence team strategy. Develop and implement processes to meet customer needs, increase customer satisfaction and drive tool adoption.
• Monitor customer onboarding journeys on an ongoing basis, ensuring that customers meet their onboarding milestones.
• Collaborate cross-functionally to ensure visibility and alignment on customer needs.
• Support your team through helping them form career development plans and working with them to build their skills and achieve their goals.
• Step in during busy periods to lead on customer onboardings.
• Recruit, train and inspire a best-in-class team!

Requirements

• 2+ years' experience working within a customer success department and onboarding customers.
• Proven results based on KPIs such as time to onboard and CSAT.
• Strong leadership and coaching qualities, with the ability to motivate team members to hit goals.
• People management experience advantageous.

Benefits

• 20 days' holiday allowance, plus all the usual public holidays.
• Access to private medical, dental and vision insurance schemes.
• Access to 401K scheme.
• Access to mental health support and services from Spill.
• Access to Cognism's Employee Assistance Program with Health Assured.
• Generous monthly Wellbeing Allowance.
• A remote GP service during these tricky times.
• Regular talks, 'community' events and social activities.