Online Customer Service

Are you great at virtual communication? Do you have a passion for making things straightforward for customers? Do you like working to achieve target driven goals in a team environment then we would love to hear from you.

We have opportunities for you to join us as a live chat customer representative.. We have also launched a colleague development programme which creates a clear platform for growth within your role and is linked to further potential earnings.

As a live chat Customer Service Representative, you will join our friendly, dynamic and customer focused team, dealing with a wide range of enquiries via online chat software with our customers, you will need to be adaptable and able to manage multiple enquirers at any given time, while providing outstanding customer service.

Requirements

• Excellent literacy skills
• Good basic computer skills
• Pride and experience in delivering great customer experiences
• Attention to detail: your work will be monitored to ensure a high level of accuracy in line with our company quality and compliance standards
• People who thrive in a fast-paced, target driven environment
• Strong communication skills
• Self-motivated individuals that take pride in what they do who can demonstrate politeness and problem-solving skills
• Excellent influencing and negotiating skills

Benefits

• Structured career path with the opportunity to develop
• Up to 5% bonus earning potential
• 25 days holiday and bank holiday equivalent (plus buy and sell up to 5 days)
• Pension 1:1 match up to maximum 10%
• Well-being programme
• Individual and team rewards
• Potential to gain an insurance professional qualification via the Senior Financial Customer Service Advisor Apprenticeship Programme during 2021