Online Live Advisor

Overview

Silotech Group provides Advanced Cyber Solutions, Intelligence Solutions, Enterprise/Cloud IT Services and Products, and Managed IT/Security Services to Federal, State, and Commercial clients. We provide Federal Government and Commercial clients with customized, agile technical solutions focused on data, enterprise platforms, service engagement, and customer workforce development through trust-driven and collaborative relationships. Our vision is to help customers achieve their most challenging goals by unifying innovation, integrity, and exemplary services and products.

The Air Force (AF) Lead Refinement Call Center (LRCC) is responsible for reviewing applicants' eligibilities and giving guidance on the next step in the recruiting process as well as answering applicants' questions about AF and Space Force (SF) benefits. LRCC will effectively prequalify clients based on current AFRS guidelines. Best qualities for this advisor include providing world class customer service, professional work ethic when answering chats and phone calls, positive attitude towards all customers, and always working with integrity in this remote position.

Location

Remote

Clearance Requirements

N/A

Essential Role and Responsibilities

Live Advisors maintain proficient knowledge of all recruiting qualification criteria and benefits IAW current Regular Air Force, Air National Guard, Air Force Reserves and Space Force regulations.

Essential Duties
• Effectively prequalifies clients based on current AFRS guidelines.
• Thoroughly prepares clear and concise information for dissemination to clients.
• Accurately provides guidance and information to clients.
• Effectively develops and maintains up to date information data bases.
• Completes researches and evaluates information for currency and relevancy.
• Conducts all personal interviews and fact gathering inquires.

Qualifications

Experience

• 8+ years of Air Force Service
• 3+ years of recruiter experience within the last 7 years
• Must be honorably discharged

Knowledge of AF Programs to include:

• AFROTC
• AFA
• AIRMAN Education Commission Program (AECP)
• Community College of the Air Force (CCAF)
• OTS
• Technical Training
• College Loan Repayment Program (CLRP)
• Tuition Assistance (TA)

Preferred

• Military Entrance Processing (MEPS) liaison
• Operations Non-Commission Officer (NCO)
• Officer Accessions (OA)
• Health Professions (HP)
• Flight Chief experience

Specific Skillsets

• Ability to type 40 WPM
• Proficient with Microsoft Office
• Proficient with the internet
• Knowledge of internet protocols, and online communication
• Excellent communication and presentation skills