Online Shopping Assistant (Festive Contract)

takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant to join our team in Cape Town over the Festive Season. 

(The festive period in eCommerce refers to a specific time of the year, typically spanning from late September through early January, during which there is a significant increase in shopping activities. During this time we hire temporary online shopping assistants to support the increased workload) 

At takealot.com, we're not just a company, we're a rapidly expanding innovator in the e-commerce space. We're searching for individuals who are not only talented but also passionate, innovative, and eager to drive success. If you thrive in a dynamic, fast-paced environment and are looking for a role where you can creatively contribute while tackling exciting challenges, we would love to have you on board. 

You will report to the Customer Service Team Leader

Your Responsibilities will include:

• Provide professional, timely, and accurate customer service
• Address and resolve product or service issues by clarifying the customer's concerns; determine the cause of the problem and implement solutions
• Engage with customers through phone, email, and live chat
• Navigate various software tools to achieve resolution
• Collaborate with internal teams to address customer issues
• Take full ownership of customer needs to ensure they are met as per our standard of being the most customer-centric company in Africa

Desired Attributes:

• Strong customer focus with a commitment to delivering exceptional service
• Competitive and driven to excel in a fast-paced environment
• Curious, eager to learn, and open to new knowledge and experiences
• Hardworking, smart, and able to identify and solve problems effectively
• Team-oriented, mindful of the impact of your actions on the team
• Energetic, emotionally resilient, and adaptable to change and ambiguity
• Logical problem-solving approach and capable of making sound judgments
• Excellent communication skills in English, both written and verbal
• Tech-savvy with excellent typing and computer navigation skills
• Accountable, with a strong sense of integrity and ownership

Qualifications & Experience:    

• National Senior Certificate
• Minimum of 6-12 months customer service experience is preferred
• Flexibility to work rotational shifts which include weekends, public holidays, and night shifts

We seek to employ Extraordinary Minds, people who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenges the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.