Onsite Implementation Specialist (Bilingual)

At SpotOn, we're helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.
Recently, SpotOn has:

• Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
• Earned awards for Great Places to Work and Built In's Best Places to Work for 2022 & 2023
• Earned award for Inc's Fastest Growing Company in 2023
• Rated the top-rated point-of-sale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users
• Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.

This year, we're going even bigger-caring hard and moving fast down the path of high growth and positive impact.
That's where you come in.
This position involves traveling to different merchants across the United States and is responsible for coordinating the installation of a Restaurant POS. This includes physically installing the POS, training the staff and managers on use of the product and upselling other pieces of our product suite that may benefit the owners in running their business. You will need to have a vast knowledge of restaurants and how they operate. The goal of this role is to aid in setting up the business to run more successfully and efficiently prior to installation of Restaurant POS.
ESSENTIAL FUNCTIONS

• Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS.
• Install router/ firewall, patch cables, cable management
• Onsite training and live support
• Menu/system functionality changes
• Employee additions to system
• Printing programming and routing
• Reporting training and how to use this information to run business
• Booking the installations, trainings and go-live date
• Exercise discretion as it relates to providing financial discounts on subscription plans or as part of the resolution of a customer service problem
• Acquiring sign offs for training, taxes, and installations

MINIMUM QUALIFICATIONS

• Must be able to travel 3-4 days per week (local and out-of-state)
• Demonstrated ability to remain calm under pressure
• Possess strong analytical and critical problem-solving skills
• Excellent written and verbal English (second language is a bonus) communication skills
• Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs

EXPERIENCE REQUIREMENTS

• 0-4 years of experience with POS implementation, performing installations or working in restaurants
• Experience working in a wide variety of restaurant types is preferred

EDUCATION REQUIREMENTS

• High School Diploma

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to remain in a stationary position a minimum of 50% of the work day
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• May be required to kneel or assume an uncomfortable position during installation
• Occasionally lifts and carries equipment in the office weighing up to 20 pounds

Benefits:

• Medical, Dental and Vision Insurance
• 401k with company match
• Stock Options
• Everyone needs time to recharge, so we offer PTO + 11 Company Holidays
• Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice

Compensation:

• Our base pay range starts at $22 - $27/hour for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate's location and experience.

SpotOn is an e-verify company.