Onsite IT Support

Job Description

Join Agilent's multifaceted IT Site Support team, where your expertise will ensure flawless IT operations in a fast-paced, GMP-regulated environment. As a crucial team member, you’ll be pivotal in minimizing disruptions, improving efficiency, and supporting critical manufacturing and quality control systems. Your contributions will directly impact business continuity and user happiness.

Key Responsibilities:

• Provide onsite IT support, including PC setup, configuration, fix, and user assistance on manufacturing and QC floors.

• Handle user accounts and ensure Data Integrity setup.

• Offer first and second-level support to local and remote users, escalating issues as needed.

• Monitor and run ticket queues, ensuring timely resolution and reassignment.

• Assist users with IT systems, deliver training, and develop user guides and communication materials.

• Provide local support to other IT functions without site presence.

• Perform system administration tasks, including backups and system monitoring.

• Chip in to IT projects and ensure compliance with GMP regulations and Agilent IT policies.

• Participate in audits and compliance activities as the need arises.

Qualifications

• Associate degree or equivalent; MCSE – Desktop Infrastructure or equivalent; HP or equivalent desktop/laptop certification.

• 4+ years of meaningful experience in onsite IT support.

• Hands-on experience with helpdesk systems, Windows workstations, MS Active Directory, VPN, Anti-virus, SCCM patching, and MS Office applications.

• Familiarity with IT technologies such as networking, servers, databases, security, and applications.

• Proficiency in system administration and user documentation.

• Experience in a GMP-regulated environment is a plus.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Pay Range$89,680.00-$140,125.00

The salary range for this position may differ based on your actual work location.

Eligible for Company Car

No

Benefits in Brief

Travel RequiredOccasional

ScheduleSchedule:Full time

ShiftDay

DurationNo End Date

Job FunctionIT