Onsite Senior IT Support Specialist (Kyiv, IT Support, English, Ukrainian)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

We are seeking a highly skilled and experienced Onsite Senior IT Support Specialist (OSS) to join our team in Ukraine. This senior-level role requires not only technical expertise but also the ability to take on a leadership position within the onsite IT team. The ideal candidate will manage onsite IT operations, providing robust support to ensure a seamless technology environment.

Key Responsibilities

• Serve as the primary onsite IT support contact, handling day-to-day technical issues for hardware, software, and network systems.
• Manage and support the IT infrastructure, including servers, networks, and workstations.
• Lead and coordinate the onsite IT team, ensuring alignment with IT standards and best practices.
• Act as a point of escalation for complex technical issues, providing guidance and troubleshooting.
• Collaborate closely with remote teams to implement updates, policies, and improvements to the IT environment.
• Train and mentor junior team members, promoting a culture of continuous learning and excellence.
• Ensure compliance with all IT security protocols and practices.

• Language skills: fluent English and Ukrainian, other languages are a plus
• 3+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?