Operational Excellence Business Process Management - Senior Consultant

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Working Model: Hybrid We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.
Job Title: Operational Excellence Business Process Management - Senior Consultant
We are currently seeking a Senior Consultant, to join our Operational Excellence team within Investment Operations Outsourcing (IOO). This role is responsible for improving service quality for IOO clients by collaborating with multiple operations across the globe. This individual will use their strong knowledge of problem solving, project management, and relationship building to drive measurable improvement in client service quality, operating excellence and employee satisfaction.
Responsibilities of the Operational Excellence Business Process Management - Senior Consultant:

• Partner with cross-functional teams to identify and prioritize key business processes that are pain points currently and designing an initiative that will help resolve the issue and bring forth change management methodologies to ensure understanding and implementation by the key stakeholders.
• Oversee aspects of our operational oversight program including; service level descriptions, key performance indicators and change agenda.
• Lead the execution of cross-functional projects aligned to strategic objectives by designing tactics that will deliver business objectives and strategy and identify impact on applications and business functions, justify required level of investment and ensure risks are considered.
• Lead cross-functional stakeholders through resolving a business issue through virtual workshops, discussions, and co-creating working groups to determine new ways of working that will improve the organization's efficiency and effectiveness.
• Define operational procedures and methods and recommend changes for improvement -- with an emphasis on standardization, automation and efficiency
• Demonstrate a passion and a firm belief in Op-Ex systems and methods.
• Cultivate relationships within the division and across the Northern Trust enterprise.

Requirements of the Business Process Management - Senior Consultant:

• Bachelor's degree, preferably in Business, Finance or equivalent.
• Minimum of 5+ years of experience.
• Minimum of 3 years of experience in Business Process Analysis, Continuous Improvement or equivalent.
• Must be a strategic thinker, an effective communicator and facilitator with strong analytical and presentation skills.
• Passion for the customer experience and continuous improvement mindset
• Strong project management capabilities, PMP certification a plus.
• Exceptional influencing skills and ability to work effectively on a team.
• Self-motivated critical thinker that can drive organizational change.
• Proficiency with Microsoft PowerPoint ; presentation skills required with ability to develop story board and management presentations
• Experience with Microsoft PowerBI or Tableau data visualization software a plus

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.