Operational Excellence & Consulting Sr Analyst

The Operational Excellence Team partners across Citizens Bank to transform end-to-end processes and improve operating models. As a Senior Process Engineering Analyst you will work with cross‑functional teams to drive customer‑centric process improvements using data Lean methodologies and change management practices. Your work will deliver measurable business value while strengthening a culture of continuous improvement.

Key Responsibilities

Process Improvement & Reengineering

• Lead or support end‑to‑end process improvement initiatives using Lean Six Sigma Process Reengineering and related methodologies.
• Analyze current‑state processes identify root causes and design practical data‑driven solutions.
• Address people process technology and policy impacts to ensure sustainable outcomes.

Program & Engagement Management

• Scope plan and execute intermediate‑complexity engagements that deliver measurable business results.
• Partner with business lines to ensure solutions are implemented adopted and sustained.

Stakeholder & Change Leadership

• Build trusted relationships with stakeholders through strong communication influence and emotional intelligence.
• Proactively manage resistance resolve conflict and support change adoption.

Analytics & Measurement

• Use quantitative and qualitative data to generate insights and track performance.
• Define standardize and visualize success metrics to validate improvement initiatives.

Facilitation & Enablement

• Design and lead process mapping problem‑solving and improvement workshops.
• Develop documentation and training materials to support long‑term sustainability.

Capability Building

• Stay current on operational excellence trends and best practices.
• Mentor analysts and co‑ops contributing to a high‑performing Operational Excellence team.

Core Competencies

• Leadership & Influence: Self‑starter who challenges the status quo and motivates others.
• Problem Solving:  Comfortable with ambiguity; translates complex problems into actionable solutions.
• Communication: Clear confident communicator with business leaders and teams.
• Change Management: Skilled at influencing managing conflict and driving adoption.
• Analytical Thinking: Strong critical thinking and synthesis of data and insights.
• Data & Tools: Proficient in Excel SQL Tableau Minitab and process mapping tools (e.g. Visio Lucid).

Preferred Qualifications

• Education: BS/BA required (science or engineering preferred).
• Experience: 
  • 5+ years in operational improvement consulting financial services or banking.
  • Hands‑on experience with Lean Six Sigma process improvement and change management.
  • Proven ability to link strategy to execution and learn through experimentation.
  • Experience with Microsoft Office SQL Tableau Minitab and process mapping tools.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Pay Transparency 

The salary range for this position is $100000- $110000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location and relevant skills and experience.

We offer competitive pay comprehensive medical dental and vision coverage retirement benefits maternity/paternity leave flexible work arrangements education reimbursement wellness programs and more. Note Citizens’ paid time off policy exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits visit https://jobs.citizensbank.com/benefits .

 #LI-Citizens2

Equal Employment Opportunity

Citizens its parent subsidiaries and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age ancestry color citizenship physical or mental disability perceived disability or history or record of a disability ethnicity gender gender identity or expression genetic information genetic characteristic marital or domestic partner status victim of domestic violence family status/parenthood medical condition military or veteran status national origin pregnancy/childbirth/lactation colleague’s or a dependent’s reproductive health decision making race religion sex sexual orientation or any other category protected by federal state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit qualifications performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check which may include initial credit motor vehicle record public record prior employment verification and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

What We Do

As one of the oldest and largest financial services firms in the United States with a history dating back to 1828 we’re committed to providing solutions and expertise that support our customers clients colleagues and communities in what’s next on their own unique journey. We invest in the humans who build the logic ideas and innovations that bring new technologies to life. Investments in AI cloud computing machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us you’ll find a customer-centric culture and a supportive collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation

Why Work With Us

We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits plus a diverse culture of people and perspectives we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving and we believe you can too.

Gallery