Operations Advisor

Job Description

Pizza Hut is looking for a passionate Operations Advisor to join our team! This Operations Advisor will be responsible for the operational performance of franchise organizations and restaurants within their markets. They will work closely with franchisees and their leadership teams to implement strategies and processes that help drive a great customer experience and franchisee profitability. The Operations Advisor will also help support a Franchisee Business Partner with franchisee relationships within a given region within the US.

RESPONSIBILITIES:

• Responsible for partnering with franchisees and their teams to improve operational performance in restaurants and deliver a great customer experience
• Responsible for driving improvement in key operations metrics by coaching franchise organizations and above restaurant leadership teams on proper use of available tools and tactics for improving operations and the customer experience; may lead workshops or bootcamps with restaurant leaders
• Responsible for upholding brand standards by advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence
• Helps conduct operations performance diagnostics to identify operational issues and identify areas of opportunity in the restaurant. Creates detailed action plans for improvement (in partnership with franchisee) and works with Franchisee Business Partner to follow-up / ensure execution against plan.
• As needed, helps support the roll out of new initiatives through helping create buy-in, assisting with training and on the ground support with franchisee partners
• Develops effective relationships with above restaurant leaders (and restaurant managers and team members where applicable) that help enable sharing and implementation of ideas that drive performance
• Deployed based on identification from FBP business planning, as needed to support critical initiatives, as well as bottom performers to enhance operational performance

FACTORS OF SUCCESS NECESSARY:

REQUIRED:

• 3+ years of operations experience QSR, restaurant, retail, food and beverage, or similar industry (ideally with 1-2 years+ as above restaurant leader / area coach)
• Strength in building and developing relationships
• Deep knowledge of brand operational procedures and standards
• Skilled in root-cause problem solving methodologies
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Must reside in DFW area
• Travel expectation approximately 70%

PREFERRED:

• Bachelor's degree in business or related field preferred

About Us

Who We Are

Founded in 1958, Pizza Hut - a subsidiary of Yum! Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.

Our People & Culture

We're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you'll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we'll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we'll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include:

• Hybrid work schedule and year-round half day Friday's
• Onsite childcare through Bright Horizons
• Onsite dining center
• Onsite dry cleaning and laundry services
• 24/7 Onsite gym with fitness classes and personal trainer sessions
• 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• And more honestly to many to name, visit here for more info

Giving Back

As a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it's donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT! Program - the company, our franchisees and our team members are committed to improving the communities we serve.

Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).