Operations Advisor

The Role

As a Tesla Operations Advisor, your primary focus is on enhancing operational efficiency to boost store productivity. Your role is pivotal in supporting and enabling our Customer Experience, Tesla Advisors, and Management teams by providing them with the tools they need to meet and surpass their targets. Your proactive organizational support is crucial for maximizing performance and productivity. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.

Responsibilities

• Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments
• Demonstrate expertise in selling the Tesla eco-system
• Operationalize Tesla Scheduling Service Calendar and oversee facilities and fleet management
• Maintain brand and EHS standards, cascading feedback to local teams
• Manage expenses and execute keyholder responsibilities including opening/closing of store and conducting morning/evening huddles
• Compile reports for performance improvement and support new hire onboarding and training
• Perform additional responsibilities as assigned to meet business needs

Requirements

• Highly organized and excellent written and verbal communication skills
• Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred)
• Ability to work evening hours, weekends, and holidays in a retail environment
• Ability to obtain appropriate state licensing, where applicable
• Must have a valid driver's license in country of employment
• This role requires you to possess a Motor Vehicle Salesperson License issued by [STATE] State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities
• To check if you are eligible for the salesperson license, please contact the licensing office nearest you in state of employment.

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program