Operations Analyst

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.

Department Revenue Operations plays a pivotal role in the organization in enabling all aspects of the customer journey from Marketing to Sales and through ongoing customer support. Surrounded by highly intelligent people, you will have the opportunity to learn and grow on the team! Department: Revenue Operations 

Job Summary Operations Analysts will help manage requests related to Filevine’s existing customer base. Some of the core responsibilities will include: Auditing customer usage data, assisting in provisioning new customer platforms, assisting in partner implementation requests, data analysis, and data cleanup. Reporting to the Manager of Revenue Operations, you will assist in ensuring smooth operations and transition from sales into implementation. This role offers an exciting opportunity for learning and development at a fast-paced and successful company! 

Responsibilities

• Data auditing and analysis 
• Monitor customer usage and right size customer contracts
• Assist in new customer provisioning 
• Assist with implementation partner requests 
• Help maintain a clean customer database 

Qualifications

• Proficiency in microsoft suite especially Excel 
• Excellent verbal and and written communication skills 
• Candidates with experience in Salesforce preferred 
• Bachelor's Degree or 2+ years corporate experience 
• Strong intellectual curiosity

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive 

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Ergonomic and height-adjustable workstations for onsite employees

- Opportunity to learn from a dedicated leadership team

- Weekly Taco Lunches in the summer/fall/spring for onsite employees

- Centrally located open office building in Sugar House

- Flexible hybrid work schedules depending on the department with some departments offering fully remote positions in the United States (R&D)

- Top-of-the-line company swag