Operations Analyst

About the Role

Operations is the linchpin of the wheel that is SquadStack. An operations analyst will be owning the entire operations for clients by coordinating with the Ticketing Team and Account Managers. You will be working with cross-functional teams on different projects and will be responsible for driving maximum results for the clients and achieve company goals. Opportunities to strategize and solve new challenges will be aplenty. 

Roles and Responsibilities

• You’ll be directly responsible for building and managing multiple client outreach campaigns on our platform.
• Assist other internal teams for smooth operations of the business. 
• End to end Key Metrics tracking. You’ll have to fall in love with SLAs & KPIs for the accounts you’re working on.
• Analysts must look at the numbers, trends, and data and take appropriate actions based on the findings.
• Communication will be at the heart of your role. 
• You'll be communicating/ collaborating with the client. Account managers and the Internal teams.
• Coordinate with the ticketing and Account Managers team to provide support to businesses and interface with clients.
• You consider yourself a pro on spreadsheets and an intermediate in SQL.
• You’ll be also responsible for smooth running of the campaigns and ensure nothing breaks operationally.

In order to be successful in this role, an operations analyst should have excellent communication and interpersonal skills, as well as strong analytical skills. They should also have a good understanding of the core operations and a problem-solving approach.

Logistics

At Least 2 years of experience in client handling role/core operations

• Salary: 500,000-700,000 INR per annum
• Joining: Immediate
• Location: Noida

Why should you consider us seriously?

• We believe that longer-term, people >> product & profits and prioritize culture over everything else. See Glassdoor reviews.
• We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
• Unlimited Leaves 💤
• Freedom and Responsibility �
• Entrepreneurial Team 💪
• Exponential Growth 📈
• Healthcare (Physical & Mental Wellness) 😌

Please Note:

SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.