Operations Analyst

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Fleet Operational Excellence (OpEx) Specialist shall be responsible for supporting the Fleet Operational Excellence (OPEX) Manager in the implementation of operational excellence initiatives within the Last Mile unit. 

The OpEx Specialist shall be in close coordination with various stakeholders (Performance Analytics Unit, Business Intelligence Unit and other relevant units) in the data gathering, development of operational tools and rollout of continuous improvement (CI) projects up to process standardization.

Responsibilities:

• Process Gap Analysis
• Analyze current processes (or focused areas for improvement) and workflows to identify bottlenecks, inefficiencies or further improvement
• Design and implement process changes with the key objective of operational efficiency
• Monitor and assess the effectiveness of implemented changes
• Utilize data-driven approaches to measure performance, track key metrics, and monitor the effectiveness of improvement initiatives
• Ensure the integration of completed CI projects into Standard Operating procedures to drive sustenance of implemented process changes
• Project Management
• Shall be assigned with a CI project from conception to project turnover
• Shall drive coordination and cooperation among stakeholders involved in the CI initiative
• Secondary Role
• Develop and maintain documentation, tools, and resources to support continuous improvement efforts
• Build analytical references and dashboards understandable and useful to the ground operations in their hub and/or area management

Qualifications

• Graduate of at least 4-year course, preferably in Business Studies, Management/ Industrial Engineering, or Information Technology with work experience appropriate for the role.
• At least 2 years in officer or supervisory role and experience related to this role
• Knowledge and experience in SQL and/or business intelligence or analytics platforms (Python, R, Periscope, Metabase)
• Above average analytical and problem-solving skills with the ability to assess complex situations and make informed decisions.
• Intermediate to Advanced Skill in Microsoft Excel or Google Suite’s Gsheet 
• Knowledge in Lean Operations or Six Sigma
• Continuous Improvement Tools and Techniques
• Problem Solving Tools and Techniques

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