Operations Analyst

ABOUT PERFORMLINE

PerformLine is a leading provider of compliance technology that empowers leaders with one platform to mitigate regulatory risk across major sales and marketing channels, including the web, calls, messages, emails, documents, and social media. PerformLine automates the path to discover, monitor, mitigate, and report on compliance risks and ensure brand safety. The PerformLine SaaS platform features full workflow capabilities, real-time analytics, remediation, monitoring, and archiving, while providing clients with significant time and cost savings by automating compliance activities across channels and departments.

Come as you are. PerformLine is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive and equitable experience for all.

MISSION

Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel.

WHAT YOU’LL DO

• Client Support
• Proactively identify potential client issues through monitoring the collection and ingestion of data in the PerformLine platform
• Work with client facing teams to resolve issues they or the client identify
• Interact with and oversee third party vendor(s) to ensure all deliverables are in accordance with applicable Service Level Agreements
• Recommend procedural or technical optimizations to ensure objectives are met
  
• Project Management
• Support operations team projects 
• Triage ad hoc requests for multiple overlapping projects
• Proactively communicate with internal stakeholders on project status, context, and deadlines
• Monitor the performance of a task and continuously improve it through all of its cycles in order to automate it
• Track key business processes and performance metrics for Operations
  
• Become the expert
• Learn our platform and the software we use to facilitate the ingestion of assets
• Leverage your tech savvy nature and product knowledge to interact knowledgeably with engineers when troubleshooting file or data ingestion issues
• Articulate reporting needs to the Business Intelligence team who can build data visualizations to help you monitor more efficiently
  

WHAT YOU BRING

• Advanced knowledge of Excel (Pivot Tables, v-Lookups, Macros)
• Demonstrated experience in learning or tinkering with new technologies, software platforms, tools, and other advanced computer skills (think SQL, Excel, R, Zendesk, etc.)
• Strong critical thinking and time management skills 
• Ability to analyze data in order to answer complex questions and put an action plan in place
• A desire to learn and get to the right questions before jumping on a task.

WHO YOU ARE

• A true owner: Takes responsibility to lead a project or initiative through completion
• Metric driven with a growth mindset who is constantly trying to improve and doesn’t get too comfortable.
• Self-starter who loves breaking down problems, building solutions, and working in a changing environment
• Passionate about learning new technologies, problem solving, and continuous development.
• Positive can-do attitude with the ability to thrive amidst ambiguity as needed
• Default to thoughtful, humble, empathetic, respectful, and calm communication
• Never operates with an adversarial attitude

This is only intended to be advertised in areas where it complies to state and local law.

PerformLine participates in E-Verify.

Proof of covid vaccination or an approved exemption is required within 30 days of offer.