Operations Analyst

Who We’re Looking For

Morty is looking for a smart, organized, resourceful, and self-sufficient individual to join our growing team as an Operations Analyst. This is a great opportunity to gain operations and financial services experience and learn from others at a fast paced, early stage startup! In this role, you’ll become an expert in Lender Operations, Sales, Sales Enablement, 3rd Party Ops, Underwriting and Closing.

You’ll be responsible for helping manage our production pipeline, consisting of customers looking to navigate the complex world of getting a mortgage and buying a home. You’ll help ensure every loan gets to the closing table, help manage the relationship with partners and service providers, and anticipate potential problems along the way. You’re a no-excuses, get stuff done type of person who is always looking to help us drive efficiencies and build a scalable, repeatable product and operational workflows that can one day serve millions of homebuyers.

You're a great communicator, both written and verbal, and a collaborator that can work across different teams and functions as well as with customers. You enjoy working on multiple projects simultaneously and can thrive when asked to work independently. You can think strategically while also managing competing priorities with various stakeholders.

Job Responsibilities

• Become a mortgage expert. Learn the "ins and outs" of the mortgage industry, from how to compare different mortgage options to understanding the big picture of the real estate ecosystem and the financial markets that power it.
• Help manage a pipeline of active loans from when a customer commits to working with Morty through the closing of their mortgage.
• Organize, navigate and track deal progress across various systems to support a seamless customer closing experience and drive origination team efficiencies.
• Facilitate transparency and clear communication between Morty and all external parties involved in the mortgage and home buying transaction.
• Assist with day-to-day tasks including: replying to emails and chats, requesting action items from customers, troubleshooting issues and coordinating with our partners to close loans seamlessly.
• Identify operational bottlenecks and pain points, and collaborate with the broader team to develop and implement short and long-term solutions.
• Manage team software and applications to ensure they are properly set up for optimal efficiency and usage; Collaborate with origination verticals (i.e. sales, processing) and cross-company teams (i.e. product, engineering) to ensure operational hurdles are addressed.
• Create and maintain reports to inform origination team business decisions.

Job Qualifications

• 0 - 2+ years of experience
• Excellent communication skills, both written and verbal. 
• Strong quantitative skills.
• Degrees in Economics, Finance, Business, Mathematics and adjacent preferred. 
• Highly organized with the ability to manage and prioritize a large number of tasks and deadlines without micromanagement.
• Results-driven, persistent, and creative. Ability to stay calm and level-headed in stressful or frustrating circumstances.
• Willing and able to learn quickly. Self-starter with a “No task is too big or small” attitude, and excited to join a startup!

Compensation 

The salary for this position is expected to be $60,000 plus equity and benefits. 

Our salary ranges are based on current data for major metropolitan markets. If you are interested in this role but feel strongly that our stated range is incorrect, we encourage you to reach out to [email protected] and let us know. We support a culture of feedback and are always looking to improve and create the best place for employees!