Operations Analyst

Summary

Under general supervision, analyzes proposed policies, procedures, forms, and reports. Recommends operational improvement through standardization, simplification, discontinuance and other methods. Recommends installations of new systems/procedures. Reviews organizational functions and structure to avoid overlapping or duplication. May provide security administration to application supported by area when the appropriate written and approved request is received

Description

Location: This role is onsite at 17 Technology Circle Columbia, SC 29203

Full time position Monday - Friday 8:00AM-5:00PM

Required: DoD Security Clearance.

What You'll Do:

• Evaluate existing procedures and processes to make recommendations for improvement. Monitor reports to assess the impact of performance on key measures. Provide reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics.
• Assist in the implementation and maintenance of systems or processes to include testing. May manage and relay the purpose, scope, and status of each implementation to management.
• Develop and maintain written procedures within departmental and organizational standards. May document and streamline automated procedures into end-user training material.
• Conduct workflow and process audits of staff and reference materials as needed. Work with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency. Provide training for new employees and ongoing training as workflow efficiencies are revised.
• Generate data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends. Maintain area reports. Quality check records affecting accuracy of reports by researching and testing processes and methods.
• Maintain close contact with management to provide updates on any issue/projects. Complete special projects and informs management of any trends or changes in statistical reports. May serve as liaison between the department and other internal/external groups

To Qualify for This Position, You'll Need the Following:

• Required Education: Bachelor's
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.
• Required Experience: 2 years of data analysis or related operations experience.
• Required Software and tools: Microsoft Office.

Required Skills and Abilities:

• Strong communication, project management and organizational skills.
• Understanding of acceptable internal standards and methodologies.
• Strong analysis skills. Able to identify problems and recommend solutions.
• Able to provide support in developing and implementing process improvements.

Preferred Qualififcations:

• Bachelor's degree-in Business, Healthcare or other job related field.
• 2 years-of healthcare or insurance data analysis experience.
• DB2 and project management experience

Our comprehensive benefits package includes the following:

• 401(k) retirement savings plan with company match
• Fantastic health plans and free vision coverage
• Life insurance
• Paid annual leave - the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in significant locations
• Wellness programs and a healthy lifestyle premium discount
• Tuition assistance
• Service Recognition

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

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Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.